St Charles Hyundai

This is a follow up to my last review. It's been almost two weeks and right after leaving my first review, I got a call from Kevin stating that they would be willing to send me the $250 g It's been almost two weeks and right after leaving my first review, I got a call from Kevin stating that they would be willing to send me the $250 gift card if I were willing to leave a perfect review with Genesis and delete my review on here. I told him that would be acceptable to me and was waiting for the card before doing anything. As of today, I still had not received the gift card in the mail, so I reached out to Kevin Thomas this morning and asked if he could update me on the status of the card. He responded stating that they were waiting for me to leave a "perfect review" before sending the gift card and that they have been burned before on this, which tells me they mislead people on a regular basis and they are going to hold that card hostage to make sure they get what they want, instead of relying on true and accurate reviews from their customers. More

Terrible buying experience at St Charles Automotive. Ordered my Night edition Palisade on November 16. The car arrived on December 6th. I had financing set up with USAA before I went to purchase t Ordered my Night edition Palisade on November 16. The car arrived on December 6th. I had financing set up with USAA before I went to purchase the car. Picking up the car i was told I had to finance through Commerce Bank at 8.4%. USAA was at 6.2%. I was also told there were NO factory incentives on the Palisade in December. Disappointed I walked on the transaction and received a refund on my deposit. Enter Napleton Hyundai!!! $1000.00 Factory discount off MSRP (WHAT....?) 3.4% financing through Hyundai. Great buying experience. My thought: St Charles Automotive has no character, no loyalty and no honor. Stay away or you will pay a higher price. Napleton Hyundai was honest in their business dealings. Napleton Hyundai will earn your trust and your business. More

Deceptive Sales! !! $250 Holiday Gift Card Promotion... I went in last week to purchase a 2024 Genesis GV70. After test driving the vehicle, I asked the sales person !! $250 Holiday Gift Card Promotion... I went in last week to purchase a 2024 Genesis GV70. After test driving the vehicle, I asked the sales person (Kevin Thomas) to get me pricing on the vehicle, which he promptly did and returned with a deal sheet within a few minutes and I told him that I would call him by the end of the day to let him know if we had a deal or not. Later that afternoon, I called Kevin back to let him know that we had a deal and asked him to get the paperwork ready and I would come back the next day to sign after putting a $1,000 deposit down. When I arrived the next day to sign the paperwork, Kevin slid a piece of paper in front of me that stated I opted out of the $250 holiday gift card program. I told him that I still wanted the gift card, but he said they took that off the price of the car, but could add it back in if I truly wanted the gift card, which I declined. WHY WOULD I PAY FOR MY OWN GIFT CARD? I didn't try to haggle on the price of the car or negotiate a cheaper price at any point during the transaction and gave them exactly what they asked for. I should have just walked away from this deal and gone someplace else. More