"Software technical service"
- John Caramanoff
I just want to mention Matt Heidrich. His technical expertise is an awesome asset for Mazda of Elk Grove. He's fast, efficient, and professional. Matt's always ready to explain the many complicated software accessories installed on Mazdas.
Another example of quality people working at Mazda, and the reason I'll keep buying cars at Mazda of Elk Grove.
"Pleasant no pressure experience."
Really enjoyed my experience with Matthew Heidrich, Melanie Benitez Arias, and
Francisco in finance. I love my car and they made it pleasant and presented all the options without pressuring me . My husband had just hurt his back and they were very considerate.
"quick and painless"
- Karen Smith
Mazda of Elk Grove was a different experience to say the least. It was the most pleasurable car buying experience ever! Matt Heidrich was a friendly professional who knows his Mazda cars! Not only did he offer us a great deal, but his customer service was outstanding. I love that he was so passionate about his Mazda cars, his enthsuiasm was infectious! Furthermore, Francisco Morales in the finance department was a breeze, no high pressure sales trying to sell us extended service warranties, etc. This was just an all around wonderful car buying experience. I highly recommend this dealership it was worth the drive to do business with them! True professionals in every department that we dealt with :)
"Best experience ever!"
I’ve never liked shopping for cars. I had spent 3 weeks looking for a new vehicle after mine was totaled. I spoke to many friendly and informative sales people at many different dealerships, but Matt and Melanie stand above the rest. They made the experience painless and have continued to assist me long after the sale. I would highly recommend them and Mazda of Elk Grove.
The crew members that I worked with(Nick Ishihara, Matthew Heidrich, and Francisco Morales) were all very helpful. They were kind and patient with us and took care of us all the way to the end. Really good experience!
"The MOST AMAZING car buying experience! "
I recently leased a new Mazda 6 from Mazda of Elk Grove and it was the most amazing car buying experience I have ever had! I was having issues with my previous car and I knew it was time to start looking for something new. However, I thought my options would be limited and I did not think that it would be possible to get into a brand new car. My fiancé has a Mazda and loves it, so I knew that a Mazda would be a great car choice. My fiancé had previously worked with Matt Heidrich when he got his car and had a great experience, so I knew that is where I wanted to start. I set up an appointment to meet with Matt and I was able to explain my situation to him to see what my options would be. Matt worked with me to figure out what my options were and made sure he did everything to make it fit into my budget. I never felt pressured or pushed aside. Everyone behind the scenes also did a great job to make sure that everything went smoothly in this process. Once we determined what car was the right fit for me, Matt made sure that I was knowledgeable about the car that I was taking home and I left with no questions unanswered! The amazing customer service I received from Matt and the Elk Grove Mazda team is why I said goodbye to my old car and left the same day with a brand new Mazda! I could not be happier with my experience!
There were great
Friendly staff and nice atmosphere clean place and good service great place and price
Great place to be with children
Needs more food options for kids need to offer water or something to drink. Because we had to ask for water.
Compared to the other dealers in the Elk Grove Auto Mall, this one stands head and shoulders above the rest! We had been loyal to another brand for 30 years and made the switch to Mazda this week. We were forced to buy a car quickly as our beloved 10 year old car died. Luckily we kind of knew what we wanted. Nick and Matt (and the entire staff) were knowledgeable, understanding and patient with our mess. They provided all of the information we needed we no pressure at all. Wish we needed another car. The only question would be which Mazda to buy!
Other Employees Tagged:
Nick, DeAnna (?) in finance (the new one from DC)
The experience was comfortable because I did not feel pushed into selecting & buying .
As an elder senior, Ratish was very respectful & kind, but he was also knowledgeable & answered any questions with a great deal of patience. My son came to check out the car I had selected and Ratish also answered patiently & politely. Ratish is also sensitive of my needs in what I wanted in a car.
Ratish explained the functions and Manuals and booklets & also pointed out & explained all the features in the car before I drove off with the new car.
I commend Francisco for his expert help with the financing and Matt for answering an email when Ratish was out of the office.
"First New Car"
- steven delarosa
Always bought used cars, usually from friends or family. Thought buying new would be too much of a hassle, Elk Grove Mazda made it easy. Coming to realize all the money I've wasted on buying lemons was the only bad experience I had, but no fault of theirs.