Service team was responsive and helpful. They provided the recall service at no charge and provided feedback on a couple of needed service issues. Well Done!
Dave kept us abreast of the maintenance required for our Prius. Let us know that the brakes needed work on for the vehicle to pass the State Inspection.
"Exceptional Service "
The Service team at Heritage is the best!!' Always Friendly and Helpful in Everyway From being greeted at your vehicle 🚗 to explaining everything before you leave
After few years as their customer, I came for the state inspection with my BRAND NEW CAR, that was bought two weeks prior, and it was in perfect condition (nothing was noticed or noted by the service hostess when the car was brought into the service). When they returned it after 2 hrs, the windshield was cracked. They claimed that it MIGHT have been a small crack that was not noticed when the car was brought into the service, and they assured me that it was not their fault, therefore they will not replace the windshield. They suggested to use my insurance.
Few months later I have a new windshield that was changed UNDER WARRANTY by another Toyota dealer from another state.
Extremely poor customer service. I will never use Heritage Toyota Service (Sales Department is OK).
Comment after Heritage Toyota's reply: If it would have been a VISIBLE stone chip, it would have been fare not to replace the windshield. However, since the windshield was replaced UNDER WARRANTY by another Toyota dealer, it means that either it was no stone chip or Toyota has different standards. For your information, that cracked windshield was thoroughly examined by a Toyota specialist before deciding that it has to be changed under warranty.
We were greeted upon entry, and they loved my dog. Anytime my dog is welcome, it is a good day. He canvassed the entire shop front, with nothing but wags. He was as happy and pleased as I was. No pressure upon the multi-point inspection, very professional & courteous. We will be returning for sure.
- Toyota fan
Excellent service. Friendly, knowledgable staff. Even a car wash. Included advice that i did not need to rotate tires since i'd recently changed from snow to summer tires. All around superb.
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We live in New York really wish they would provide those who live out state Ferny tickets other dealers in your area do our highlander platinum is still under warranty