Melissa Lang
Melissa Lang at Grand Prairie Ford
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Melissa Lang

Finance Manager

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

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4.9
88 Reviews

Languages Spoken

English English

4.9

88 Reviews

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88 Reviews of Melissa Lang

April 11, 2024

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Employee Rating

On March 26, 2024, I was involved in an accident that resulted in my 2022 Ford Explorer Limited being damage beyond repair. I contacted several Ford Dealers in the area for a replacement. I personally More

by jwhitaker09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Parker Fugate

Apr 12, 2024

Grand Prairie Ford responded

We're so sorry to hear about your accident, but incredibly grateful you're safe. Thank you for choosing Grand Prairie Ford again to replace your 2022 Ford Explorer Limited. It means a lot that you found our staff to be superior to others, and that they focused on finding the right vehicle for you, not just a sale. We strive to provide a completely satisfying experience at every step, and we're thrilled to hear Joe Pachinko and our team achieved that for you. We'll be sure to pass along your kind words, especially to Joe. Our outstanding follow-up service is something we take pride in, and we're glad it earned your admiration. Thank you again for choosing Grand Prairie Ford. We look forward to serving you for many miles to come!

April 09, 2024

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Could not have had a better experience with the purchase of my new vehicle…. Great team at Grand Prairie Ford… my son said you were great people… he was spot on … thank you More

by Chuck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Braylon Boudreaux

Apr 10, 2024

Grand Prairie Ford responded

We are absolutely thrilled to hear you couldn't have had a better experience purchasing your new vehicle! Our team strives to make every purchase smooth and enjoyable, so your feedback truly means a lot. We'll be sure to pass along your kind words to the entire team – especially knowing your son thinks we're 'great people,' that makes our day! Thank you for choosing Grand Prairie Ford, and congratulations on your new car! We look forward to keeping you happy on the road for miles to come.

March 23, 2024

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I purchased my F150 Powerboost from Grand Prairie Ford. Anthony has been my contact for service on my truck since I purchased it. He and his team always take care of my needs and do so in a timely manner More

by KPAULYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grace Larson

Mar 25, 2024

Grand Prairie Ford responded

We're so proud to have earned your trust! Thank you for choosing Grand Prairie Ford for both the purchase of your F-150 Powerboost and your service needs. It's fantastic to hear that Anthony and his service team consistently take care of your needs in a timely manner. That level of customer service is what we strive for, and we appreciate you recognizing their dedication. Your loyalty means a lot to us – knowing you'll return for future purchases and services is a huge compliment! We'll continue to work hard to gain the trust of others in the community, just like we've earned yours. Thank you again for your fantastic review!

March 08, 2024

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Everything went well with the visit Today Jackie Mercer was the person attending me and my mom we both left very positive and happy with the deal we agreed on ford is the place to Go that f150 in the back More

by jnjaemj690
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Recommend Dealer
Yes

Other Employees Tagged: Romello Benton, Jackie Mercer

Mar 18, 2024

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that Jackie provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

May 20, 2023

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Mr. Poe was excellent! Jon Jenson and Max Coker and Lemello were all three absolutely a dream to work with. Robert Fugate is unprofessional and a cut throat. More

by dhlang63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Romello Benton, Max Coker

May 22, 2023

Grand Prairie Ford responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!

February 09, 2023

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It was such a pleasure to work with Jackie. He was extremely accommodating with our needs. I will definitely be back for my next vehicle purchase. More

by Adrianne
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Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer

Feb 13, 2023

Grand Prairie Ford responded

Thank you for your positive review!

January 28, 2023

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This particular Ford Dealership made my family feel right at home. Jackie gave my husband and I full attention and was quick with all responses. We definitely are happy with our service and look forward to o More

by susannah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer

July 12, 2022

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Salesman and financing were VERY kind, made everything right. Will come back with any vehicle needs, ask for Jackie. More

by kbollier
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer

Jul 14, 2022

Grand Prairie Ford responded

Thank you for your positive feedback, from all of us here at Grand Prairie Ford!

June 30, 2022

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Employee Rating

Once again, Jackie Mercer did not disappoint! He found the vehicle we were looking for and made the process easy and painless. Thanks Jackie! Thanks GP Ford! More

by jackieobrien
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer , Huey and Brett

Jul 05, 2022

Grand Prairie Ford responded

Thank you for your positive review!

March 31, 2022

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Employee Rating

The overall experience at GP Ford was really great. All of the staff I came in contact with was very nice and super upbeat!! I loved working g with Jackie he was incredibly helpful and incredibly expla More

by Wade
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer, John Huey , Mireya Camacho

Apr 01, 2022

Grand Prairie Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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