Melissa Potts
Melissa Potts at Nissan of Cool Springs
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Melissa Potts

Rental Department Manager

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

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11 Reviews
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11 Reviews

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11 Reviews of Melissa Potts

July 28, 2023

Dealership Rating
Employee Rating

The most amazing service staff anywhere. Love it here! Thank you all very, very much! More

by George101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler , J.R. Richardson , Jacob Peel

Jul 30, 2023

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 11, 2023

Dealership Rating
Employee Rating

I recommend Nissan cool springs for service; The service department is outstanding! very professional and friendly Thank you! More

by tracy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2023

Nissan of Cool Springs responded

Hi, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Jan 17, 2023

Nissan of Cool Springs responded

Tracy, We are very happy to have provided you with such a positive experience! Thank you for the 5-Star review and thank you for being the best part of our family!

August 07, 2022

Dealership Rating
Employee Rating

Great place to service your car. The staff was very helpful and worked on our schedule. More

by Bruce.madsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Allen , Lance Carney, France Champassak, Darius Fields

Aug 09, 2022

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Regards, Mark Hepler (615) 790-2500

February 24, 2021

Dealership Rating
Employee Rating

Chase Austin was very personable, kind, considerate and found what I was looking for. If you ever decide to buy a vehicle I highly reccomend him. More

by dorisaperryman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Paul Huber , Chase Austin, Steven Chico, Michael Harshberger, Jenifer Spaulding

Feb 26, 2021

Nissan of Cool Springs responded

Hello, thank you for your positive review. We're glad to hear that you found Chase here at Nissan of Cool Springs so helpful in the purchase of your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514

August 27, 2020

Dealership Rating
Employee Rating

Awesome team in the service center headed by Mark Hepler. Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! More

by Big Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler , Bob Shank, Jenifer Spaulding , Andrèa Yarbrough

Aug 31, 2020

Nissan of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 14, 2020

Dealership Rating
Employee Rating

The cool spring Nissan service center is amazing. How The cool spring Nissan service center is amazing. How can you possibly have a team grouped together with so much Synergy, from the manager Mark H More

by Big Mike
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Mark Hepler , Gareth Collins , Eric Fallati, Courtney Jassby, Bob Shank, Jenifer Spaulding

Jul 16, 2020

Nissan of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 08, 2020

Dealership Rating

Great customer service. I took my Nissan Altima for a Transmission flush on 4/8/20. They started right on time. Were very nice and the cost was even lower than what they had More

by Deidre Vinett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Courtney Jassby, Jenifer Spaulding

Apr 09, 2020

Nissan of Cool Springs responded

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. It means so much to us to have earned your trust in our business! We look forward to your next visit! Regards, Mark Hepler (615) 790-2500

September 18, 2019

Dealership Rating
Employee Rating

Service Nissan of Coolsprings is a great place to have your service done on your vehicles. Work was done quickly and correctly. Great people to know! More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler , J.R. Richardson , Courtney Jassby, Jenifer Spaulding

Sep 19, 2019

Nissan of Cool Springs responded

Tom, thank you for your positive review. It is great to hear that everything was completed quickly and to your satisfaction! We're glad that you found our team here at Nissan of Cool Springs so helpful.

August 08, 2019

Dealership Rating
Employee Rating

Service done Right! It is so refreshing to know that you can go to a place like Cool Springs Nissan for whatever service my Family’s Cars need and know that you’re going More

by Big Mike NY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler , Donald Bell, Heather Easling , Austin Evans, Eric Fallati, Saxon Reynolds, Bob Shank, Jenifer Spaulding , Paul Stamatis

Aug 08, 2019

Nissan of Cool Springs responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 16, 2017

Dealership Rating
Employee Rating

Great Experience! The search for a new car is extremely stressful to me, the quality of the car, the price, the payment, etc! In the past, my experience with salesmen More

by Kelly Greer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bishoy Rizk

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