"Henry Quezada provided excellent service "
- Panamera Owner
Henry Quezada was excellent with my Panamera service. He kept me updated with phone calls at each stage making it a smooth and professional process.
"Michael Barcelona provides excellent service!"
I had some issue with my Cayenne beyond normal service. Michael went out of his way to fix both short term and long term concerns. His communication and follow-up skills are impeccable. He always calls back with updates and solutions. This is not new as he did the same when a rat got into my Spyder. He takes excellent care of both of my cars but just as important me as a customer. He has a warm and professional demeanor that makes you feel comfortable. He is one of the reasons I have purchased 3 vehicles from Walters, and ready for a new Macan soon...
- Ernie Delgado
I came in for service and was greeted by Mike Barcelona. He offered me refreshments and set me up with a loaner vehicle. He kept me informed of when my car would be ready and answered all of the questions I had. My car was finished quickly and returned to me after a car wash. Thank you again for great service!
"Always wonderful experience!"
Came in because my Cayenne was making some funky noises. Mike helped me out got me into a loaner vehicle and made sure that I was taken care of! Excellent service as always and appreciated the care and concern from Mike!
"Easy to set up appointment"
- Jack G
Porsche Riverside has made it easy to setup appointments for the annual required maintenance. I am always kindly greeted upon arrival, and this time was taken to Henry Quezada who already had the information needed for the service.
In addition, while waiting for the rental car, every employee also greets you as they pass and ask if you have been assisted.
Thank you for acknowledging the customer!
"Above and Beyond"
I’ve been going to this dealership for over 10 years. Service has always been top notch. Mike goes above and beyond in providing great service.
Mr. Barcelona has always been courteous and professional. He is willing to explain the reason for the type of service and answer any questions I may have concerning my car. I know I can trust him to be honest and fair.
Michael Barcelona was my service adviser. He was extremely professional and clearly laid out all the options for the service requirements. He was correct on his estimated cost and kept me informed via telephone calls throughout the time the dealer had the car. Everything was taken care of expertly and I am more than pleased with the service and with Michael.
The dealership was Walters Porsche of Riverside.
"Easy as Pie!"
Michael Barcelona was as helpful as any Advisor could be. Always a pleasure seeing him and catching up on how his collegebound kids are doing. My car is always ready on time and very clean inside and out. Definitely 5-Star service.
"Great customer service!"
- The Tall Guy
I recently brought my Porsche in for service and was helped by Michael Barcelona who I felt went out of his way to take care of all of my concerns. In addition, he made sure that a few of the items were replaced under warranty and not just repaired to ensure that I would not have any future problems. I felt that it would have been easy to just "fix" a few of these items and appreciate his genuine concern and the value he put on me as a customer. In addition, I picked up the vehicle on a Sunday (when service is closed) and had a warning light on which was due to one of the repairs. When I contacted Michael on Monday, he was very apologetic and went the extra mile to have one of his mechanics come out to my house (an hour away) to correct the issue on the spot! Now that is going the extra mile! Thank you for all your work and look forward to working with you on my future service needs.