Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees
"Totally ignored my presence when I visited recently"
Not my usual experience I recently had while stopping in for a seemingly quick and easy remedy for a button to my sunroof. I was not acknowledged, and my car was moved without my permission. Adam, the manger was less than helpful and never identified himself. Definitely not living up to he motto of "The Best or Nothing at All", or maybe they are just living up to the latter.
Thank you for speaking to our General manager, Jim Elefantis, and our Service Director, Adam Rew. As was explained, our team member moved your car forward in the service reception lane as part of our process to accommodate every customer as quickly as possible upon arrival. We again apologize and please be assured no disrespect was intended. If there is anything else we can help you with, please feel free to contact Adam at 301-679-4051 or arew @mileone.com.