"Mike was very helpful with the entire process of having..."
Mike was very helpful with the entire process of having the extended warranty cover my issues. Provided a loaner and had communication with me throughout the entire process. I am disappointed in the actual tech that did not check my car before giving it to me after the first time it was fixed causing me to have to keep the loaner for an extra week while the extended warranty people came by to approve more fixes on the a/c.
Thank you jalva305 for this great review of your visit with our service department and for letting us know that Mike was very helpful, provided communication throughout the entire process, and ensured you received a loaner vehicle. We also appreciate your comments regarding an oversight in the service department which resulted in your having to keep the loaner vehicle an extra week. All feedback is welcome as it will help us to identify and address any issues that may require improvement. We are so happy to have you as a customer and look forward to your next visit. Thanks again for your feedback.
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