Michael Spooner | Page 2

Alex was spot on friendly and great from the first interaction I had. We went on a test drive felt very easy to talk to and express any concerns. Alex and his team were great bud worked with ideally w interaction I had. We went on a test drive felt very easy to talk to and express any concerns. Alex and his team were great bud worked with ideally what mattered the most to me or a consumer the pricing!!! Looking forward to working with the dealership & Alex in future car purchases More

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From the moment you walk in you feel special. It’s a great experience. One made even better by the service, honesty, authentic personality of Piotr Siemiensiuk. I have bought close to a dozen It’s a great experience. One made even better by the service, honesty, authentic personality of Piotr Siemiensiuk. I have bought close to a dozen cars in my life and Piotr has the the most enjoyable to do business with. Jose Garcia and Michael Spooner were also great to work with. You can tell these guys love what they do. And that makes a big difference in the buying experience. I like doing business with people I like. Thank you to those folks. TomV More

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I live out of state, so my transaction was probably different from most but 100% professional is how i would describe my sales professional Llona and Mercedes Benz of Hoffman Estates. different from most but 100% professional is how i would describe my sales professional Llona and Mercedes Benz of Hoffman Estates. More

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Austin did a great job of communicating and making this deal happen. Very happy with my purchase!! deal happen. Very happy with my purchase!! More

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Very satisfied excellent costumer service everyone was very nice and knowledgeable very happy thank you very nice and knowledgeable very happy thank you More

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I came in Nov 2022 to purchase a Mercedes Benz G63 - The car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went throug car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went through it went under my personal credit information which was not how we processed the contract or paperwork. I've attempted to work with finance manager Michael S and have reached out to every person with "supervisory titles" there to only be ignored including VP Bill O, and managers such as Michael C, Thomas, Vlad, Matt, Mike JR, Kevin and Dick. This deal has turned into such a mess - I also had my vehicle registration done incorrectly (no surprise) and when I paid the additional fee for the Mercedes ME additional features the product specialist Alex G registered it to a different vehicle not my own - so now a different customer is enjoying the services I paid for and I was not refunded. Its been a mess from start to finish and tbh I regret bringing my services here. Today I formally filed a complaint with the BBB for mediation to see if someone wants to start doing their job correctly and assist with the mistakes that occurred here. Be careful and consider Flecher Jones instead because its a mess here and if a business owner do not expect them to understand and work with you if your putting your car under your business name. More

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I personally experienced one of the best car purchasing experiences ever. I worked with Ilona and she is great. Communication was great from the start. She is super patient and super nice. Buy here and experiences ever. I worked with Ilona and she is great. Communication was great from the start. She is super patient and super nice. Buy here and you can’t go wrong More

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I’m happy to have my dream car! Pout and the staff has been wonderful! Everyone is professional and personal! Keep up the great job! I will definitely tell my friends l! Pout and the staff has been wonderful! Everyone is professional and personal! Keep up the great job! I will definitely tell my friends l! More

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Service, communication, response time, and car inventory… EXCELLENT. Piotr was a wonderful sales associate who followed up with all of my questions. Even the finance person was great and very knowledgeable EXCELLENT. Piotr was a wonderful sales associate who followed up with all of my questions. Even the finance person was great and very knowledgeable. More

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Excellent service and execution. I purchased this preowned vehicle online from halfway across the country, sight-unseen, as a surprise for my girlfriend. It arrived ahead of schedule I purchased this preowned vehicle online from halfway across the country, sight-unseen, as a surprise for my girlfriend. It arrived ahead of schedule in perfect condition, exceeding my expectations. More

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