"Best car purchasing experience ever."
My experience at the Irwin Lincoln Mazda, was the best car purchasing experience I’ve ever had. From the moment I walked in the door, it smelled AMAZING! Then I met Michael V and he was an excellent, knowledgeable, super efficient salesman. No fuss no mess. Charley the Financial manager was very welcoming, pleasant, efficient, knowledgeable and precise. Charley made the usually dreadful financial process an easy quick transaction.
I’m supper impressed by the professionalism and outstanding customer service. I highly recommend your dealership and I’m looking forward to purchasing my future vehicles at Irwin. In addition I will also highly recommend it to my family and friends.
Thank you once again!
"Recall issue was not fixed on the day of delivery."
Mechanic and the sales did not communicate well. If the car was not fix, it should be informed.
Fuse box cover below driver seat was misplaced in the trunk.
Michael was great to work with. No pressure, and a very good experience over all. I would recommend this dealership to any one looking for a Mazda. Best dealer I've dealt with. Proud to be a customer
- dude of life
Trust. Customer Service. Commitment; Irwin Mazda before uncovering unscrupulous salesmen and tactics defining stereotypical car dealers. Irwin sold me a used 2010 CX-9 in 2015 even convincing me to purchase the extended warranty. Smooth transaction, at a time when I desperately needed a vehicle, securing a “trust” in Irwin.
2 years later, I notice an odd leak and sensibly tow the car to the “trusted” Irwin Service. NOTE: 2010 - 2012 CX-9 engines are designed with an internal water pump. Failure mixes coolant and oil inside the engine quickly causing severe engine damage…WITHOUT ANY WARNING. Mazda/Dealers (ehem Irwin) have known the engineering flaw passing the risk to consumers.
My sensibility luckily saved the engine and Irwin service confirmed the pump failure pleasantly costing $3000 with no guarantees on the repair. While under diagnostics, I reached out to the sales team to purchase a new vehicle showing me Irwin’s true colors:
1. Irwin would not assist in paying off the “negative equity” of my loan due to the quoted ($3000) consumer repair cost. I find it hard to believe its would cost Irwin that much.
1. It also indicates Irwin’s knowledge of the problem and reluctance to reacquire a problematic vehicle (-which they happily sold to me)
2. Sales reps statements like, “I recommend customers service their car before the warranty expires”, is deflective making the consumer negligent. Did I mention my warranty expired by 9 days. While not directly Irwin’s fault, Honda provided service reminders before my warranty expired, whereas Irwin did not . Just saying.
Irwin blatantly sold me a vehicle with known engineering flaws deflecting blame on the consumer. Irwin’s inability to negotiate on the value of vehicle indicates the engineering flaw is a significant problem and/or they are solely into maximizing their profit margin. I never heard from the Irwin again.
Irwin's true colors reveal the stereotypical sleazy dealership tactics like preying on customer emotion and vulnerability; and only willing to go above and beyond when its in their best interest. My only vindication is Irwin lost out on 2 new sales instead of one.
"Putting the customer first"
We've been customers of Irwin Mazda for more than 12 years. From our first Tributes through our latest purchase, a 2018 Mazda 6, we have found the sales and service staffs professional and responsive. Adam Goldin, who sold us all but our latest car (we thought he was off that day) and Michael Vaksman are excellent at their jobs. And I can't say enough good stuff about the service advisors and techs. Even the guys who wash your car. Best dealer we've ever dealt with. Proud to be a customer.
"Happy with Dealership; lease new vehicle...repeat customer"
- Matthew J Hrevnak
This is the 4th car that I have attained from Irwin Mazda. I do my homework and have checked into various other dealerships, but what has always had me return is the sales people, their friendliness and knowledge of the product. I have had nothing but good experience with my Mazda's since I purchased my first Mazda 3 for my daughter in 2011, a Mazda 6 for myself in 2012 and a 2016 Mazda 3 for my other daughter. This lease is for my first daughter on a 2017 CX - 5. Again, after looking at other brands, it is the Mazda that we went with; big reason is the people that made us feel important, knew the product, were honest and accommodating. Also, the price was right, though we could have gotten similar vehicles for about the same price.
"Rude and disappointing staff"
The staff in this center are very rude not helpful at all. I lost all interest in buying the car. Eileen especially had a very poor attitude in helping customers.
Other Employees Tagged:
This was a great dealership with all friendly workers. Michael was a very outgoing person who made my car buying experience great and easy. I would recommend to anybody I know.
"It was a pleasure dealing with the staff at Irwin Mazda!"
I walked into Irwin Mazda just to take a look and ending up buying a car! My salesman was Michael Vaksman and he was awesome! He made me feel at home and I did not feel any pressure what so ever to buy a car. Michael was very knowledgeable and answered all questions that I had. I was told that Irwin Mazda is family owned and you can tell! I didn't feel like i was just a number. They have a great thing going on at Irwin Mazda. Do not hesitate to go there if your looking to get a fair price on a great car or SUV. Ask for MIke V. You will not be disappointed!
Proud owner of a 2016 CX5
Other Employees Tagged:
Mark in finance
"They did it again! Kudos to Mike V. and Carlos!"
We are returning customers of Irwin Mazda and will continue to be! Always friendly, professional and excellent service. They make the purchasing of a vehicle easy and hassle free. Thanks again Mike and Carlos.