Mikaela Moore

Great experience. Dan was great. Love my new 2020 ford explorer. Will shop Donnelly again. I will tell all of my friends to shop Donnelly

Helpful 0

Report | Print

"Everything during the sale and delivery of the truck was..."

- mdatwell70 Verified Customer

Everything during the sale and delivery of the truck was great, except I had to pay out of pocket to transfer plates at the BMV.

Helpful 0

Report | Print

This dealership has a great reputation in and around Bucyrus, Oh. I really liked Andy and Mikaela as my salespersons. I've been assured by both that I can follow-up with them for any help I might need. They both were friendly, courteous, knowledgeable, and sincere in wanting my wife and I to become "Donley" shoppers. They were patient and respectful to us. God bless them both!! Everyone please have a safe and happy Easter.

Helpful 0

Report | Print

Might as well start from the beginning. My interaction with the dealership started with Mikaela. I requested some information about a vehicle. Mikaela was very professional, kind, and helpful in the way she interacted with me. She then got me in contact with Rickey “Buckeyes” Maffet. This young man went above and beyond throughout the entire process! Needless to say we ran into stumbling blocks during the process. Availability, price, model, color, and then delivery. Throughout Rickey never wavered keeping his composure and maintaining a very calm voice at all times, hurdle after hurdle always keeping the sale alive! And on top of that he hide the fact that he was a Buckeye fan the entire time!! Lol when I found out Rickey was relatively new I was shocked. He carried himself like a seasoned veteran. And then we come to the money. It always comes down to the finances and Jan made the process easy! Needless to say this sale had its share of holdups and setbacks, all of which were my fault! From the check being in my wife’s name, my horrendous picture of said check and then my wife and I not signing the check before overnighting it and the paperwork back! Through the whole thing Jan rolled with the punches and kept the deal together, staying relaxed and professional the whole time! She really did keep the deal alive! And then last but not least my man Bryant steps in and saves the deal once again by supplying me with a carrier to deliver our vehicle for less than half of the other quotes I was getting on my own. And this service turned out to be excellent! Thank’s Bryant! I must tell you I really wish that this dealership was in my area because they would have a patron for life in the Cooper family of 7!! With such a wonderful experience you might just have one from Bucks County Pennsylvania anyway!! Thank you again guys, a job well done! Sincerely, Mike Cooper

Helpful 0

Report | Print

"Were very friendly to sell me car and worked with me on..."

- darrylmroski Verified Customer

Were very friendly to sell me car and worked with me on my budget. After signing papersni got truck 5 days later, they forgot all the paperwork, and the 2nd key, didnt clean engine compartment as they said they would..otherwise was very happy with service

Helpful 0

Report | Print

"The workers there were all speedy, helpful, and kind,..."

- SYDNEY.STRAIN Verified Customer

The workers there were all speedy, helpful, and kind, especially those working in the service department. Thank you for your help with my many questions too! Great service and thank you!

Helpful 0

Report | Print

Great to work with Donnelly Ford of Shelby. This was the second vehicle that we have purchased from them. My salesman, Gage, was in quarantine and still helped us get the perfect car we were looking for in 1 day.

Helpful 0

Report | Print

Great place to buy a vehicle. Aaron has helped me out since 2010. Wonyt buy anywhere else. Service department is great as well. Thank you

Helpful 0

Report | Print

Gage seems to really care about his customers. He doesn’t make you feel rushed into making a decision and seems to genuinely listen to what you’re saying. I would definitely talk to him again! Jan seems to care about your needs and gives you different options to help you make a decision.

Helpful 0

Report | Print

"Donley of Shelby made it easy to purchase a new vehicle..."

- Bores Verified Customer

Donley of Shelby made it easy to purchase a new vehicle it was a great experience. Service department took care of everything. Do recommend them.

Helpful 0

Report | Print