"I came in to look at a Toyota Camry"
I came into the dealership looking to test drive a Toyota Camry. After driving it, I really enjoyed it and was interested in possibly purchasing it.
Long story short, I wasn't able to complete the transaction that night because they were closing, but I placed a hold on the car and intended to complete everything the next day. Overnight, however, I found something closer and decided to go with it. I contacted the people at Sunnyside and asked them to refund my hold money. Well, there's a snag here. According to their policy, you must come and preset your receipt to receive the refund.
This was an issue for me. You see, the reason I was shopping is because my own car had been totalled while parked in front of my house. I had borrowed a car to come check out the Camry and I live almost an hour away. Anyway, after a few emails back and forth, they agreed to process my refund and I truly appreciated that. They recognized my conundrum and were willing to work around it for me. And I'm not even a buying customer.
The people here are friendly, and they respond when you contact them online or through email. They want to make you happy.
"Our sales associate was very helpful and considerate"
Mikayla our sales associates did an outstanding job explaining the operation of the features and driving aids for the Highlander. If Mikayla did not know an answer to a questions she would write down and check with another person and get back to us with an answer. She and her managers were responsive to our negotiations and we were pleased with our final cost.
"Fantastic, Friendly Service"
I cannot say enough about how kind and helpful everyone we talked to at this dealership was. This was our first experience financing a car and the helpful staff just made the whole process so easy and painless. It was such a relief, considering how we had already gone to a few dealerships before and had been met with some very bad service and incredibly rude sales people. Particularly, Motorcars Honda in Cleveland Heights laughed us out of the room the second we explained our budget plans and our price range. They did not want to sell a car to anyone who wasn’t rich. We had the exact opposite experience at Sunnyside. They worked with us and our budget and helped us find the perfect used car for our needs. Could not be more grateful for the amazing people who work at Sunnyside Toyota.
I had a wonderful unexpected experience working with Mikayla Parron at Sunnyside Toyota in North Olmsted. Not pushy at all, which is what I’ve come to expect and she was very patient with someone who hadn’t bought a new car (by myself) in over 20 years! She was very knowledgeable, honest and very pleasant! I would highly recommend her as a sales agent.
"Great experience "
We worked with Mikayla Patton. She was very knowledgeable about the different models and worked hard to help us find the highlander that was our best fit.
after visiting the dealership and talking with the people here they have completely satisfied me fixed everything I needed to you have fixed on a used car which I am thoroughly enjoyed with thank you once again Bob Mikayla and Jordan
"10/10 would buy again"
I've tried buying a car in the past and it didn't work out so well. But Mikayla and the rest of the Sunnyside staff made it much easier. 😍