"Customer for Life!"
World Class customer service! Wendy was patient with my many questions and provided expert knowledge that answered them all. I wasn't planning to drive away with a new car when I drove to the dealership Saturday afternoon, but after Wendy offered a test drive I just had to have the car! Like Wendy, Bridget in the Finance department and Mike the sales manager were there to guide and help me make the right decisions for ME! Not for them. Even Jay, the General Manager, came over to meet me - nice touch - impressive! This is my third new Volkswagen from Luther and my second in a row from this dealership. Luther Burnsville Volkswagen treats customers like we want to be treated, and presents terrific autos in a clean, high-tech and inviting showroom. You all the best!!!
"Exceptional Customer Service Experience!"
I went on a Saturday and was immediately introduced with a Sales Rep named Travis; which was surprising because weekends tend to be the busiest. He was very knowledgeable about the different makes and models that Volkswagen's sell and wasn't pushy whatsoever. Not to mention, he was extremely personable. I would highly recommend him to anyone looking for a positive and laid back experience.
After waiting for finance to meet with me, the Manager Mark came over and introduced himself and congratulated me on my first purchase!
These many highlights are worth being mentioned and I would go back for a future purchase over and over again. Exceptional service and experience.
Thanks so much to both of you!!!!
Madison was such an awesome help. She made it fun and exciting for me. My family had never leased a brand new car so we had a lot of questions and concerns. But Madison explained everything, she broke it down so it was easy to understand. Everyone was very respectful. I love my new car, it is so nice. I couldn’t have asked for a better dealer.
"Excellent Customer Service"
Recently I helped my friend purchase a car at Luther Burnsville Volkswagen. Wendy, Mike and others were simply amazing! They were kind, helpful and went FAR beyond what might have been expected. Even before test driving, my friend was shown many of the cars features which was so very helpful. When additional questions arose, they were there, supporting through kindness and patience. As cars become more "electronically challenging", it can seem overwhelming at times. However, if you visit the staff at Burnsville VW, you will not only feel comfortable, you will feel as though you are supported 100% before, during and after your purchase.
This is the second car I've bought at this dealership. We absolutely loved working with Linda! She is the antithesis of a pushy salesperson -- so kind and thoughtful, yet very knowledgeable and extremely quick on the job. I'd love to buy anything from her! We had a brief interaction with Mike and he was also extremely pleasant and helpful.
Great selection, great facility, best part: GREAT STAFF! Wendy & Bridget we’re so accommodating and helpful. They truly made the car buying experience exceptional! Unforgetable service!
"Best car buying experience ever!"
From beginning to end our sales person, Maddy, was fun and professional to work with. With all the technology and know how, Maddy made living 3 hours away no issue at all. We basically test drove, confirmed our choice, signed the papers and drove away. They have a great system in place to make the process quick and easy. Love our new Passat!
"Immediately and quite genuinely received! "
Immediate, professional, and genuinely friendly greeting. Very open to questions and appreciated the thoroughness of financing options and certifications. We were amazed at how well organized everything was.
I asked for a specific list of items we wanted in our new car. I set a time and date for our meeting with Dylan and he met every item requested and with patience and professionalism. I am extremely satisfied.
"Great car buying experience!"
We bought our first new car in almost 10 years. Dylan Hoffman went above and beyond to help make our experience a pleasant one. Thanks!