Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln
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Mike Brandvold | Page 22

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
865 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

31 yrs, 9 mos

Industry Experience

37 yrs, 8 mos

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

5.0

865 Reviews

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865 Reviews of Mike Brandvold

February 09, 2022

Dealership Rating
Employee Rating

When dealing my usual service rep, everything goes well and I trust the work needing done. When dealing with the other service reps, I feel they are looking for more than what's needed to boost their numbe More

by RIENZIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks , Mario Palomba, Brandon Pritchett

Feb 10, 2022

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback with us as well as taking my call yesterday. I appreciated the opportunity to gain additional insight and apologize for the poor communication and more importantly how we left you feeling during your recent visits. I have reflected on and shared this with our entire team, addressing to make sure they can empathize with your concerns and better communicate our intentions in the future with Value and benefits. Thank you for allowing us the opportunity to restore your confidence in us, and as always the entire Klaben team remains at your service. Sean Bradford - sbradford@klaben.com

January 24, 2022

Dealership Rating
Employee Rating

‘18 f250 needed some extended warranty work on my f250. Mike Brandvold took good care of me had a few issues and a recall that needed fixed, Mike got in and took care of everything, have to wait for some p More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Tom Alcorn, Sean Bradford, Chris Fritz, Ian Bond , Eric Chapman. Mike Crooks

Jan 27, 2022

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 19, 2022

Dealership Rating
Employee Rating

I find the dealership and Service Department personnel extremely friendly and helpful. I have received excellent service and support from Klaben; keep up the good work! More

by ZACK1852
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 21, 2022

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

January 19, 2022

Dealership Rating
Employee Rating

Great service great people and very helpful and caring. Mike made suggestions so I would not run into problems down the road if I didn't get some things done on my vehicle. really appreciated it. More

by Juice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 19, 2022

Juice responded

Great place to get a vehicle and all services

January 18, 2022

Dealership Rating
Employee Rating

Excellent dealership.Mike Brandvold works in the service department and has always been kind and courteous to me.All around the service has been excellent. More

by Hoovey77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 20, 2022

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2022

Dealership Rating
Employee Rating

Went above and beyond to help me after a tire was cutdown on the highway. Service was done really fast to get me back on the road. A few other issues were found and corrected as well. More

by CPILZ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe French

Jan 19, 2022

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

January 15, 2022

Dealership Rating
Employee Rating

I have always been treated as a valued customer. My questions were answered fully. The counter rep Mike B always makes sure I get the most for all my discounts. Very pleased with the Ford discount prog More

by evanovich, john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 17, 2022

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 14, 2022

Dealership Rating
Employee Rating

Service Department is great! Always friendly and willing to help get me in and out in a timely manner. More

by SUEROCK2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French

Jan 16, 2022

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

January 13, 2022

Dealership Rating
Employee Rating

I was very pleased with my service manager.He told me with the other service that I needed could wait until a later date. That way I didn’t have to wait 3 hours, just got an oil change. More

by narvay
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 15, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

January 12, 2022

Dealership Rating
Employee Rating

I’ve been a loyal klaben customer for over 30 years. Love the service we receive. More

by kmendolera@yahoo.con
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen , Dave Mott

Jan 14, 2022

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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