Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln
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Mike Brandvold | Page 34

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
865 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

31 yrs, 9 mos

Industry Experience

37 yrs, 8 mos

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

5.0

865 Reviews

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865 Reviews of Mike Brandvold

October 06, 2020

Dealership Rating
Employee Rating

Amazing service as always - they never cease toamaze me Amazing service as always - they never cease to amaze me with how much they care for their customers and treat them as family. Klaben family has gone More

by TVOJAONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback and positive comments about Mona. After reading your review I felt embarrassed and frustrated and immediately began to attempt to empathize with you and all of your concerns. We let you down in a couple ways, no excuses. I'm grateful to have had the opportunity to meet you first over the phone and then in person as the insight you provided gave a clearer picture on how we needed to approach addressing everything. Your roadside experience is disappointing in itself to say the least, and I was able to share this experience and all of your feedback with the entire team. It Provided good reflection and coaching points necessary to evaluate and improve upon our customer's experiences. We are pleased at being able to resolve all of your concerns and more importantly put your mind at ease. We appreciate your giving us the opportunity to restore your confidence in us and in your vehicle. Thank you again for your feedback and as discussed, I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

October 05, 2020

Dealership Rating
Employee Rating

I love this dealership!! Everyone is always pleasant. Service department is great. Will always recommend this dealership. Love the TV and snacks in the wait area. More

by cookstew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling , Denise Miller

September 29, 2020

Dealership Rating
Employee Rating

Excellent service at a reasonable price. All the service staff are polite and eager to be courteous and helpful. Clean and comfortable waiting room. Everything was completed in less than 90 minutes. Plea More

by PJROSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 14, 2020

Dealership Rating
Employee Rating

Mike, Joe and Mona are the bestAlways take care of me in Mike, Joe and Mona are the best Always take care of me in a very timely manner and truck is done when they say it will be! Thank you More

by RVLEBEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French

September 11, 2020

Dealership Rating
Employee Rating

I have been buying and Leasing cars from Klaben for I have been buying and Leasing cars from Klaben for years. I have also referred many friends and family. I would not go anywhere else. More

by jimmy1971
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

September 10, 2020

Dealership Rating
Employee Rating

Mike Brandvold does it again. My daughters escape needed it’s first service after we bought it used from(Awesomeness Maximus Chris Moldas) and noticed the brakes pulsating. When I dropped it off Tom Alcorn More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Tom Alcorn

September 05, 2020

Dealership Rating

Great service provided as always from Mike. I never have to worry when working with him and the technicians at Klaben Ford service. Thank you! More

by DXU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 24, 2020

Dealership Rating
Employee Rating

I had the pleasure of working with Terry Baughman, Nate Bryant and Christine Klaben. They where very professional,courteous and friendly. Nate explained the car systems and everything else. Terry helped me More

by Oracle 4159
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Terry Baughman, Mona Crooks, Christine Klaben , Nate Bryant, Free

August 20, 2020

Dealership Rating
Employee Rating

The Service team is always great to work with, very friendly and always willing to answer questions. Maintenance is on time and efficient. Would highly recommend. More

by Jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

August 19, 2020

Dealership Rating
Employee Rating

I love the people here. They are friendly, efficient, and go above and beyond to help you. The service on my vehicle is always great. More

by NP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

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