"Extremely professonal and competent service! "
Mr. Bob Valladao could not have been more friendly, courteous, understanding and capable in solving the challenges of repairing our "bear damaged" 2018 Jeep Grand Cherokee with only 1600 miles on it. My wife and I deeply appreciate Bob and his staff for helping us through this situation. Jim and Sally Kornberg
"How buying care should be!"
- Willy’s Jack
Our Sales person (Kaytlin Learson) promptly greeted us with a smile and offered to assist us in choosing a vehicle to meet our needs.
Pollard has a good at selection of vehicles, and the Web site was very helpful.
From the initial greeting to taking delivery, it was a great experience.
"Knowledgeable and helpful sales and service staff."
- Julie A C
Not only did our salesperson help us throughout the sale, but even after the "papers were signed" he continued to provide excellent service. He also took the time (again, after the sale) to instruct us on the use of the on-screen and other features of the Jeep. Very helpful!
"Awesome Experience and Competitive pricing!"
This dealership has very friendly and easy to work with employees who helped me get the car I wanted! It was a straight forward process and they offered some competitive pricing deals. Mark Chambers was very helpful and also pleased with them staying a bit later than hours to help me out when my other car had died. Overall an excellent experience over any other dealership with personable employees and a straight forward approach to buying a new car.
Great service and sales Department.
Took my 2016 Grand in for oil change looking to lease a new one. Very helpful and knowledgeable staff . Will be making my next purchase there.
"Service and Sales"
Been doing business with Pollard Jeep for a little over a year now. The majority of my experiences have been with the service department for our Jeep Grand Cherokee. Mike, Andy and Brian have been our contacts and have all been very attentive, honest and a pleasure to interact with. Kudos to Andy for the extremely long hours he puts in. There at 7Am and still there at 7PM (Based on the calls related to our service needs)
In July we leased a new 2017 Jeep Compass which has been a joy to drive and the fuel economy has met expectations. Mark Chambers was our Sales representative and we felt very comfortable with his attention to our needs. Finance went without a hitch and very quickly considering it was a Saturday and we were there until 8PM.
Special recognition to your phone / receptionist. Always a pleasant voice.
"Needs some customer service work!"
Dropped my Grand Cherokee in for warranty work. Once in the service department it took a member of staff 8-10 minutes before I even got acknowledged....and I had to make the first move. Everytime you call the service department it seems to take an eternity before a member of staff answers. All this strikes me as this department is seriously understaffed.
I think not offering a loaner car for a customer is cheap and tacky. Even when your $50k car is coming in for warranty work, something should be offered.....not an Enterprise vehicle on the customers dime! Outrageous!
I witnessed a Pollard high level staff member argue with a customer about Chrysler not agreeing to pay for what the customer thought was a genuine warranty claim. This should have been done in an office, not in front of a bunch of other customers....simply poor management and customer service.
After the warranty work was complete, the car was brought back to me dirty. No courtesy wash after being in the shop for 24 hours. Maybe its because I've dealt with Land Rover, Audi, and even Ford over the past few years that I've come to expect just a little bit of a higher class of customer service.
I think Pollard has a lot homework to do on offering a better customer service experience. If it wasn't for warranty work, my Jeep wouldn't be going to Pollard at all. I would not buy, nor service any vehicle with them currently. I'm sorry that you have to leave unpleasant comments like this, but I think unless you do the dealership will continue thinking everything is ok. There is definitely room for improvement and with a couple of customer service modifications it would be a great place to visit.
Other Employees Tagged: