"Professional Service Advisor "
Doug Evans is best Svc. Advisor I have ever had in over 55 years of car ownership. He is major reason my next vehicle will be from Lexus of Wayzata!
Mike Dalton is my go to on Sales side.
"Great experience throughout the car lifecycle"
Everyone is very professional and friendly. They care about customer service. From purchainsg a new car to getting services to turning in a lease; the experience is enjoyable.
"Maria is outstanding!"
I really enjoyed working with Maria. She was honest, patient, calm and supportive throughout the process. I appreciate how flexible and customer focused she is. She responded to all of my questions and concerns in a professional manner. At every point in the process, she provided great options and solutions. She has a wonderful can-do attitude. I especially valued the dealership's willingness to work with me and hold the car for almost a month to accommodate my travel schedule. My husband purchased a Subaru in the same time frame and we both agree that your dealership provided a much more professional, positive, customer-focused experience.
Thank you - I love my new NX!
"The Ease of Buying a Car"
Working with Mike Dalton is always seamless from start to finish, I would never consider buying a car from anyone else. This is my 5th car purchase from Lexus, and Mike. The customer service is always amazing . Thanks for putting the excitement and trust back into car buying. These are just great people to work with !!!!!!!
"By far the best dealership I’ve ever worked with."
Every aspect of Lexus of Wayzata exceeds expectations. I’ve purchased over twelve cars from the dealership and wouldn’t buy a car from anywhere else.
"We felt like a valued customer with Mike Dalton. "
It’s always important for a customer to feel you want continued loyalty to the Lexus brand. Part of the experience includes feeling your trade in Lexus receives a fair value in the initial phase of negotiations.
"2017 Lexus RCF"
Good back and forth communication. They were able to explain any questions we had or came up. Very courteous toward my wife and I. The extras i asked for they made happen and Ignacio and Becky both stayed late or were available in accordance with our work schedules. We were happy that we only had to deal with 2 people to get this purchase done. Then at the end we got to work with Jean who explained the settings and some of the differences from our outgoing ISF. We felt the added service we dont get from our Home Lexus dealership. All of these service details made and make the car buying thing way more pleasant. Which we all know can be long and drawn out. We appreciate those three making the buying experience better! We received a card from Ignacio and a thank you email from Mike which point to the attention to detail after the fact. Thanks Becky, Jean and Ignacio!
Everyone has been very helpful and patient during our search for a new car. I never felt pressured and they always had great follow up to see what else I needed. Very friendly team.
Very professional & took time to review many options to purchase different vehicles. No pressure & took care of some after purchase issues that came up. Very satisfied!
"If you want a Lexus go to Maplewood"
Stay away and save yourself the drama, hassle and anxiety.
I purchased a 2015 Lexus CT200h from Dana at the dealership in October. Test driving the car was easy and rode well. Dana was super easy going and made the experience pretty alright.
I was told that the crew had left so they couldn't clean it, but I could bring it back in for the extra coating I paid for and a detailed clean. When I got it back after clean, I noticed the tint all all of the windows was bubbling. I reached out to the salesman to have it fixed. When I brought it in to have it "fixed" they took it down the road to a local shop and gave me a rental. Figured I would be getting my awesome new car back later that evening with a fresh new tint. Dana had left and asked me to meet Mark, the sales manager, to get my keys. I got down to the dealership. Parked the rental next to my car, and looked at it. I noticed the tint came off, but was not put back on. I asked the receptionist for Mark. She called, then said she would see if she could find him. I waited. A few minutes later she appeared with my keys from the sales office. I felt avoided at this point. So I asked her if Mark let her know when the tint was being replaced. She apologized and went to ask him. She came back saying he wasn't sure and advised me she would have Dana call me. I got a call on my way home. I was understandably upset. I had just spent $30,000 on a four year old car that had tint which was taken away from me. Dana explained to me that the tint was illegal in Minnesota and they should have caught this and removed it during the inspection and lexus certification process but failed to. I asked when they would be replacing it, as this was what I considered fixed but he could refer me, at my expense, to a local shop to have it retinted. Not what I wanted to hear, but whatever. I wrote the tint off, but now consider the whole car to be a mistake. Two months later, my husband wrote a fair and honest review of our experience buying the vehicle on google. Almost immediately I started getting phone calls with no answer. Being that I work for a living, I can see my cell phone ringing, but I am busy, I can't answer. Especially when caller ID shows "LEXUS OF WAYZATA". Great what do these xxx-holes want now? They'll leave a message if its important. Nope. No message, must not me important. I get back to work and forget about it until a few minutes later my phone rings again. "LEXUS OF WAYZATA". Ok weird but hey, they forgot to leave a message. Still working though. No message. Ok. well figure its a glitch. Next day. I get three calls while I am working. This time there was a message. Mark from Lexus wants to discuss my review online. At this point, I have no idea what he's talking about. Husband and I talked, agreed that it was a fair review. They won't take the car back, why waste more of my life on them. This time the calls are from Mark's personal cell phone. Heads up guys. Caller ID is still a thing. I get more messages telling me to call him back to discuss the review. I wrote the experience off, let the anger go. Until he started emailing me on top of calling me. Never once met this guy. He had one oppurtunity to be a manager and save the entire Toyota family of vehicles a customer when I was standing in his lobby talking to the receptionist. She rocked BTW. I emailed back asking him and his general managers to stop contacting me and to cancel my additional service agreement and extended warranty, I didn't want to go back to the dealership after being treated like this. General managers failed to respond. Instead Mark, unapologetically sends me the cancelation form. This was before Christmas. A MONTH LATER I just now get confirmation from Lexus financial that they canceled ONLY the service agreement. They sold it to me with an illegal tint on it after it was supposedly inspected for safety. I can't trust Lexus, shame on me.They admitted they shouldn't have sold the car, treated me like an ex-girlfriend and don't refund the money they owe me.
PS They overcharged me $25 on registration.