I was making an emergency trip to Santa Barbara to see my sister who was diagnosed with cancer.as I was leaving town I noticed something wrong with my car. It was the day after a three day holiday. I called my salesman, Mohammad and asked if he could get someone to check out my car, he said to bring it in. Once there he explained my emergency to the service manager, Mike Degroot who in turn gave my keys to a mechanic to check it out. They were able to repair the problem and sent me on my way an hour later. All of these people went above and beyond to help me and I am so very grateful. They are an asset to the Kuni business
"Service Dept is professional & friendly"
This is my 3rd Escalade I've been servicing at Kuni. Knowledgeable & friendly service advisors (Omead, Joe & Amber). Appreciate they spend extra time with the customers like me. Sometimes they were helping even without appointment scheduled. Otherwise, it would take weeks to get serviced.
The only negative thing is it's difficult to schedule an appointment thru scheduling ladies (Vanessa). One time I needed an emergency repair (safety issue) and she was insisting on scheduling my appointment in a 3 weeks. I was trying to explain it wasn't a regular oil change, it was a safety issue. she didn't hear that; she was programmed to tell me Kuni was pre-scheduled for 3 weeks out. Disappointing. Thanks to Omead & Joe, I just showed up and the repairs were done in a few hours.
Thinking of buying my 4th Escalade soon.