"Great service with a friendly face."
Buying a car is stressful enough but even when that is over the stress can continue. The salesperson spends only a very short amount of time with you and then prefers not to see you again (unless you are back to buy another car). The Service Department, though, either makes or breaks your experience at a dealership. Cars eventually all need service from the periodic oil change to the more major repairs. When you feel good about the treatment you receive from the Service Department, you know you made the right choice in dealerships. Royal Gate Dodge has a superb Service Department. All personnel are courteous, friendly, experienced, and professional. Their follow-up, after the service is completed, is essential to ensure the customer is happy and satisfied with their experience.
The service tech that checked me is was fantastic very helpful and a great personality.Kept me up to date on my vehicle while waiting for it. THEN ON TOP OF THIS I WENT TO GET A SODA AND WAS HAVING A LITTLE TROUBLE ONE OF YOUR WORKERS SAID HERE LET ME HELP GAVE ME MY DOLLAR BACK AND BOUGHT ME A SODA WITH HIS OWN MONEY GREAT GREAT EMPLOYEES YOU HAVE PLEASE TAKE CARE OF THEM
"Service with a smile!!"
Whenever I go in to get my car serviced the employees are always super helpful and are more than happy to answer any questions that I have.
"excellence in service"
- Antique Jukebox Co.
My relationship with Royalgate Dodge started in 2001. THE PRIMARY reason I keep returning is the outstanding SERVICE DEPARTMENT, PARTS DEPARTMENT, and BODY SHOP!
This is SIMPLY THE BEST DEALERSHIP in St. Louis. OUTSTANDING QUALITY! OUTSTANDING TALANT, is the reason I WILL NOT go to any other dealership, for my MOPAR SERVICE< PARTS OR BODY WORK!
Everybody from the porters that not only greet me upon arrival, they transport me to where I need to go! I am the greeted by CHRIS QUICK, TYLER GREEWALD, or MIKE GEBKEN, for what ever my needs are. AND not to forget the great DAVE MCLAIN, one of THE BEST MECHANICS I HAVE EVER ASKED TO WORK ON MY DODGE RAM DEISEL TRUCKS !!! LIKE I SAID, SIMPLY THE BEST!!!
"Great group of people"
My wife and I were both treated extremely well at Royal Gate. Dave was my initial contact and he was great; I want to thank him for that experience. Jennifer was very available and helpful which is a key position there as well.
We are not normally easy to work with and Todd met us before we even entered the salesroom, Todd was then outstanding in details and really connected with my wife which made the difference and sold us on this purchase. He tried to find the right vehicle at the right price and HE DID!!! I think that he procured it from Omaha, Nebraska... Then Finance Mgr Jason took the necessary time to work with us and helped us make the right decisions. Everyone else that I "ran into" during our time there was very pleasant and helpful no matter the questions or circumstances, Unequivocally 5 stars.
Royal gate Ellisville is where I trust to work on my 2012 Jeep grand Cherokee. I could go somewhere else that may be cheaper and may do a good job.
But I put my trust to Glendale Ellisvile to trouble shoot and keep my vehicle to work at it's most optimal performance.
Thank you Glendale Ellisville for your continued excellence and customer service each and every time.
I think if Glendale Ellisville as a dealership that I know. One that I more than like. And for sure trust!
Douglas Williams, CLTC
"Service visit "
Great service very kind employees would recommend their department for sure. Second time visit and both have been fantastic mike is great in the service dept.
Service department is not trust worthy. Is very focused on ensuring that the same problem seen multiple times is actually different to ensure they receive payment.
"Made a terrible start to my day better."
- Jeep Jules
Mike was wonderful at fitting me in when I had an unexpected car problem. The hours made it the perfect! I was able to drop my car off before work, get a rental, and pick up my car on my way home.
- Holy Moly
Super job. The entire experience was a well oil machine worth perfection. The Royal Gate Dodge Ram Jeep Dealership along with all the employees including the cleaning staff did a wonderful job. I hope this will get me to twenty five words so that I can submit the survey.