Mike Hernandez

Worse service center ever with very rude service associates. Go somewhere else this people are jokers. associates. Go somewhere else this people are jokers. More

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I truly felt that this dealership works hard for its customers. Everyone from Paul Garavel to Brandon, Carlos, Edgar and Mike H were great. customers. Everyone from Paul Garavel to Brandon, Carlos, Edgar and Mike H were great. More

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Joe is THE MAN! Third car we have bought from him and Garavel… can’t recommend both of them enough 👍🏻 Great service center too - Mike is great! Third car we have bought from him and Garavel… can’t recommend both of them enough 👍🏻 Great service center too - Mike is great! More

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Wanted to make appointment for diagnostic to check an engine light. Mike Hernandez at the desk, with a customer. I waited. Customer left. No other customers. I asked for an appointment. Hernandez said "I engine light. Mike Hernandez at the desk, with a customer. I waited. Customer left. No other customers. I asked for an appointment. Hernandez said "I'm with a customer". I said Ok I'll wait. He said, "Here's my card, call me tomorrow to make an appointment." So I stated, I'll wait until you're finished with the customer on the phone. Guy was still rude and said, no don't wait, call me tomorrow. I asked how long will it take, an hour, five hours to finish with the customer so I can get an appointment. Mike tried to send me to a waiting room, he would get me when he's ready that he can make the appointment. I waited right there, he finished with the phone customer in less than 5 minutes. Just rude, rude, rude. Mike Hernandez is not a multitasker, clearly overwhelmed with his role of dealing with paying customers, dismissive of female customers, needs some customer service training. Very disappointed with Caravel. Will not buy my new vehicle there. More

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I would like to take a moment to express my gratitude for the exceptional service provided by Cristian during my recent visit to your dealership. His professionalism and expertise were truly impressive, for the exceptional service provided by Cristian during my recent visit to your dealership. His professionalism and expertise were truly impressive, and he went above and beyond to ensure that my needs were met. I will definitely be recommending your dealership to friends and family in the future. More

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Annie is the best ! ! This is my 3rd Jeep lease working with her. She makes the process very easy and always try to get me the best deal. ! This is my 3rd Jeep lease working with her. She makes the process very easy and always try to get me the best deal. More

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