Mike Joseph

Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

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Mr. Michael J. Is a passionate salesman , and the staff as well did an excellent job helping me finalize all the paperwork. Please go ask for Michael, he and the Al Hendrickson’s team will always serve t as well did an excellent job helping me finalize all the paperwork. Please go ask for Michael, he and the Al Hendrickson’s team will always serve the Floridian community well. Thanks and I know that I will enjoy my white Camry SE. 🤍💙♥️🖤💜🔥🔥🔥🔥💯🐐 More

by NOGENERBELOT Verified Customer Verified Customer

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Good costumer service, nice people will recommend to friends and family and good experience in general friends and family and good experience in general More

by juancarlos53 Verified Customer Verified Customer

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Very concise and organized. I was very surprised on how helpful everyone at the dealership was when it came to buying my car. I was very surprised on how helpful everyone at the dealership was when it came to buying my car. More

by Brianjbl Verified Customer Verified Customer

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Staff there are very helpful and they also did their very best to accommodate us with our car buying experience. best to accommodate us with our car buying experience. More

by jeromedre Verified Customer Verified Customer

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Excelente servicio y muy importante te ayudan y sales manejando sea cual sea tu credito sales manejando manejando sea cual sea tu credito sales manejando More

by torrealbapablo02@mail.com Verified Customer Verified Customer

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had a great experience at al hendrickson toyota. Mike the sales associate was a pleasure to deal with Mike the sales associate was a pleasure to deal with More

by anup.n.patel Verified Customer Verified Customer

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Awesome service , fast and dedicated , I finished all paperwork in 2 hours. The agency has a lot of different models and brands paperwork in 2 hours. The agency has a lot of different models and brands More

by yousuf181 Verified Customer Verified Customer

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It's my second car at this dealership. I am very satisfied with professional services that I got; very positive feedback; highly recommend this dealership for a car. I am very satisfied with professional services that I got; very positive feedback; highly recommend this dealership for a car. More

by akovaltch Verified Customer Verified Customer

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I came because my relatives is there your rate is too high . I have bad experiences with some of your agents high . I have bad experiences with some of your agents More

by CAJK2006 Verified Customer Verified Customer

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