"Wonderful customer service "
From service writers to service director to cashier, you can’t go wrong at this dealership they treat you with the upmost respect. They get you in as quickly as they can and get you out the door in just seem fashion. They are on parallel to any other dealership I’ve ever dealt with and it is only with true passion that they treat each customer.
"Above and beyond!"
Let me start by saying my first review wasn't so good. I was very disappointed in the lack of communication which resulted in poor customer service. Mike Schildt Jr reached out to me personally to apologized, he then offered to make things right so that I would come back and maybe feel differently about the customer service provided. I'm glad that I understand that no one is perfect some times things happen that are out of our control, and we all know when a customer is inconvenienced & angry there is nothing you can do to make them happy. Well I'm writing this review because Mike made things right for me! I dropped my vehicle off for oil change and the customer service provided was outstanding!!!Not only will I be coming back, I will defiantly recommend my friends, and family to this dealer as well! We all make mistakes but its how you correct it to make the customer feel appreciated and valued.
"New car purchase for mom"
- Mom new car
My mother's sales person Dontae Davis was outstanding.. His personality, knowledge and overall customer service made the buying experience excellent. I would recommend him to any one looking to purchase a vehicle.
"Great Service experience"
I recently brought my truck in to be serviced. What I thought was a simple problem turned out to be service department's night mare as things kind of snowballed. I was kept informed of the situation throughout the repair and Mike and Stephanie couldn't have been more helpful during the process and went above and beyond to ensure a good customer satisfaction experience. Car repairs can be extremely frustrating and stressful, but working with Mike and Stephanie was anything but frustrating and stressful. I would definitely go back to this dealer for service and, most definitely, recommend them.