Mike Semik
Mike Semik at Sutton Ford

Mike Semik | Page 2

IT

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

4.3
81 Reviews
4.3

81 Reviews

Write a Review

Dealership Experience

34 yrs, 7 mos

81 Reviews of Mike Semik

April 29, 2023

Dealership Rating
Employee Rating

This Dealership is like my 2nd Family! Always give Exceptional Customer Service! Five Star Location! More

by DESCEENANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2023

Dealership Rating
Employee Rating

Great place to get your ford serviced. Stress free and confident, i was in and out! More

by Bishop266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2023

Dealership Rating
Employee Rating

The dealership is fine but it’s almost impossible to get in for service because the hours are very inconvenient for people getting off of a 9 to 5 job. It’s also difficult to get an appointment within a 30 More

by cjoyia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 11, 2023

Sutton Ford responded

We apologize for the inconvenience. We have been trying to hire as many technicians as we can. We allow for overnight drop off and the technicians begin at 7:30am. We try our best to move individuals up if there are cancellations or no shows. We appreciate the feedback.

January 09, 2023

Dealership Rating
Employee Rating

Sutton Ford is always dependable. The Staff is very professional and always helpful. I received Great Customer Service. More

by Mamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Melissa melissa , LaToyta McDonald, Jason was very helpful.

Jan 11, 2023

Sutton Ford responded

Hello Mamie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 14, 2022

Dealership Rating
Employee Rating

I have had a mutual consumer/business rewarding relationship with Sutton Ford for many years and have always been satisfied with the personal and honesty of car care I get. More

by Linda and Mark Scheel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2022

Sutton Ford responded

Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if you have any additional questions about services you received and thank you again for choosing Sutton Ford Inc.!

December 04, 2022

Dealership Rating
Employee Rating

Sales manager yelled at me because I was calling his service part manager too much told me to apologize, I said I’m not gonna apologize to nobody. I just bought a car from you for almost 23,000 and you More

by mspilarsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nate Sutton, Brittani Ashley Culpepper, Cree Lyons, Eric Maymon , LaToyta McDonald, matt monix, Anita Sutton, Greg not a good salesman

Dec 05, 2022

Sutton Ford responded

As we explained the vehicle does not come with a spare from the factory. Many newer vehicles today do not come with them. When you brought it to our attention we immediately ordered you an inflator kit and it was here the next day. You decided you didn't want that so we went out and found all the equipment spare tire, jack, lug wrench to an older model that came with all the equipment and made sure it would still work on the newer van. We mentioned it would take about a week and we would inform you when it came in. You continued to call multiple time each day and were spoken to on almost every occasion. The 3rd day you called 5 times before 10am. We then mentioned to you in a call that morning that as soon as the parts come in we'd contact you. You then continued to call again several times the same day. I asked you to please stop calling continuously and we'd contact you when the parts came in. The parts came in a few days later and you picked them up. Thank you for your purchase

Dec 05, 2022

mspilarsmith responded

You guys say whatever you want to say the one writing must be the sales manager he called me and yelled at me to apologize cuz I called too much!!! no matter what you say there was no reason I'm the customer no reason for him to keep yelling at me cause I called .... Ford will know about sales manager conduct in regards to a value customer that just purchased a 23,000 car. Again worst experience ever had with Ford "Sutton" Matteson Illinois

Dec 06, 2022

mspilarsmith responded

You guys say whatever you want to say the one writing must be the sales manager he called me and yelled at me to apologize cuz I called too much!!! no matter what you say there was no reason I'm the customer no reason for him to keep yelling at me cause I called .... Ford will know about sales manager conduct in regards to a value customer that just purchased a 23,000 car. Again worst experience ever had with Ford

October 24, 2022

Dealership Rating
Employee Rating

I like going for service here even though it’s pretty far from me. Making an appointment makes all the difference and the staff is nice. More

by joyanewaffair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

September 27, 2022

Dealership Rating
Employee Rating

They are always treat,like family or best friend. They 're my people , my clique!.When I need something done,they will do it.Even thought when I was tight on money 🤑,they willing to bring the price d More

by Jeffrey Younger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Sutton Ford responded

Hello Jeffrey, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 04, 2022

Dealership Rating
Employee Rating

The sales team are friendly and knowledgeable. Easy to work with. I will be referring Sutton Ford to all my friends and family. Good professional dealership. Thanks for making my purchase the More

by Denise
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Cree Lyons, Karen Ford , LaToyta McDonald, matt monix, Anita Sutton, chuck Yzaguirre

April 29, 2022

Dealership Rating
Employee Rating

Left bolts loose on my tail light housing and fell off im downtown and got pulled over. Also 2 lug nuts were missing after my 3 hr drive home. More

by thomaswhittern422
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cree Lyons , Marcus Anthony, LaToyta McDonald

Apr 29, 2022

Sutton Ford responded

Is the information under the same name as your username? We would like to call you and rectify. We apologize for the inconvenience.

Apr 29, 2022

thomaswhittern422 responded

Yes.

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