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Mike Shockley
Mike  Shockley, General Manager, Shockley Honda
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Mike Shockley

General Manager

Shockley Honda

7400 Shockley Drive
Frederick, MD 21704

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4 Reviews of Mike Shockley

February 13, 2017

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"Horrible, stay away!"

- Hondaftw

STAY AWAY FROM THIS DEALERSHIP!!! They sell lemon cars and they won't fix it! I purchased a car from August 26, 2016. The car only has 62k miles 2010 CRV. 3k miles later the car died on me twice, one in my driveway and one in the middle of the road and it's xxxxxxxx. I called the dealership and talked to the used car manager Jon Price. He basically said I'm xxxx out of luck and he can't do anything except Bring it in. I was not gonna risk driving 1hr and risk my car dying on the interstate. I bought the car 08/16 few months ago and only put 3k miles. There is no way a recently purchased used car would just die on me in the road. I WOULD NOT RECOMMEND SUCH HORRIBLE BUSINESS PRACTICE WITH NO REGARDS TO CUSTOMER SERVICE. STAY AWAY!!!

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Recommend Dealer
No

Other Employees Tagged: Jonathan Price , Sam Soroka

April 01, 2015

Dealership Rating

"Lies and No Response to Issues"

- TMcC

We recently purchased a new Civic. We were told that it included one year of free Sirius radio during the negotiation with the sales rep, Thomas Barker. We closed the deal, drove home and tried to activate the service. when we could not, we called the dealership and spoke to Thomas, who denied that he said that. We reported it to one of the co-owners, who has failed to respond to the email. At this point, they are acting like we don't exist. Two and a half weeks later, we are still waiting on the title and documents to register the car. DO NOT GO TO SHOCKLEY UNLESS YOU ENJOY BEING LIED TO AND IGNORED ONCE THE CONTRACT IS SIGNED.

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Recommend Dealer
No

Other Employees Tagged: Thomas Barker

February 12, 2013

Dealership Rating

"The entire purchase experience at Shockley Honda was..."

- Splotches

The entire purchase experience at Shockley Honda was positive. I am the third on my block to get a Honda Pilot from Shockley Honda. There must be a reason for that.

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Yes

Other Employees Tagged: Ashley Saculles

December 02, 2012

Dealership Rating

"1. I let Bill, the salesman, know I would be shipping the..."

- mtr7722

1. I let Bill, the salesman, know I would be shipping the car to Saudi Arabia soon and wanted to make sure it was mechanically in good shape. I specifically asked about the timing belt, brakes, and transmission. The differential service and battery service were listed on the car fax report. Bill asked for Steve Trimble’s input on this information and Steve agreed to check with the mechanics. He came back and reported that the transmission fluid would be replaced, the brakes were good, and that the timing belt could not be inspected as it was internal to the engine. I asked him if there was a computer read out from the maintenance minder system, or an exterior inspection that could give me an idea of if it had been replaced or would soon need to be replaced. Steve said that it is not possible to know the condition of the belt without disassembling a large portion of the engine (water pump, pulleys, belts, etc). I asked him what the standard milestone is for replacement in terms of miles or years. Steve did not know and did not ask the technicians. I sensed he was irritated with my continued questioning and wasn’t interested in researching the issue with the mechanics. I asked for a second opinion at another Honda dealership one week later. The mechanic there pointed out a small leak visible from the base of the tensioner bolt advising it was a sign the bolt and belt are reaching their maximum life expectancy. I asked him if there is a standard for replacing timing belts and he said between 60,000 and 90,000 miles and that delayed repair could result in complete engine failure. I found this same recommendation on Honda’s website (ahm-ownerlink). 2. The two front suspension brackets had cracked seals with black fluid leaking from them. The driver’s side shock assembly was bad. The total repairs for the two items above was over $2,500. I asked Shockley to reimburse me their costs only for these repairs and received no response. 3. The car was not ready for sale. I called at 9am the day I purchased the car and was advised the car was on the lot and had not been sold. It was listed on the dealer’s website three days prior to my call. I arrived at 1:30pm and the car was not ready until 7:30pm. 4. “New” tires were installed to pass Maryland inspection. Shockley installed off brand tires over five years old (I should have checked the date before driving an hour home). Standard warranty for tires is six years so I’ll probably end up sinking another $500 in this vehicle over the next few months.

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No

Other Employees Tagged: Charlie Benson, Bill Collings

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