Mike Thomas

Deal with them professionally and personally. Service team is always welcoming and maintains good communication throughout the process. Dan O'Neil takes very good care of his customers. Service team is always welcoming and maintains good communication throughout the process. Dan O'Neil takes very good care of his customers. More

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We found ourselves at Southbank Dodge in September 2022 after spending hours online trying to source the perfect vehicle to support our vanlife retirement ambitions. Having had no luck, we decided to purch after spending hours online trying to source the perfect vehicle to support our vanlife retirement ambitions. Having had no luck, we decided to purchase directly from the dealership. Our initial purchase experience was seamless, and we started our 4-8 month wait. And we waited. And waited. And waited. I should mention here that each time I popped in to the dealership for information, I was greeted courteously and professionally. Fast forward to September 2023. Global supply chain issues continued to be a problem. Worse still, somewhere along the way our order had been cancelled! Mike Thomas called and apologized personally for the error, even though it wasn't his, and vowed to make it right. Reordering with Mike was a breeze. He's forthcoming and honest, and isn't in to pushy upselling tactics. He promised to keep us informed about where things were at, and he did (when we were assigned a VIN, when the van went in to production etc). I think Mike was almost as excited as we were when our "baby" finally arrived. Pick up was fast and straightforward, and the requisite after sale meeting wasn't overly pushy. Holly and Mike were generous listeners to our upfitting plans, and took new owner photos for posterity. We'll bring our baby back to Southbank Dodge for service and look forward to seeing our new friends on our visits. Thanks Mike and all the Southbank Dodge crew for a great experience! More

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Amazing and fast service. I was in for oil change the previous day and needed a repair done and got appointment literally the next day Friday early in am.. Madeline got me in I was in for oil change the previous day and needed a repair done and got appointment literally the next day Friday early in am.. Madeline got me in super early. When I arrived I was again greeted by Tyler and Dan and Madeline. All ready to get my Jeep checked in and serviced. Tyler verified my appointment and got me in the system. While my Jeep was get repaired he also gave me some prices on future tires and things I asked about.and new side rails bumpers etc.. and Dan also assisted in suggestions on upgrades to my Jeep and future repairs to make it last longer. Madeline always smiling and making sure I was comfortable and if I needed anything in waiting room. She also checked up on my jeep few times to see how long it would be..and jet me updated. While I’m waiting room Emily also approached me and asked how I was doing and if I needed anything or assistance.. it didn’t take long before my Jeep was ready. Tyler came in and smiled and said “MR pruner your Jeep is ready And explained all that was done. On the way to pay rod and rj passed by me and both greeted me and also asked if I needed assistance. Repairs were done perfect and I’m very impressed with the speed and accuracy and amazing work that your staff and technicians do Tyler Dan RJ Madeline Emily and Rad and Brent and entire staff are amazing. They all are ready to. Assist me when I’m there and it’s very rare to see this amazing service anywhere. Most places you go you are just a number and treated as such. But at southbank the entire staff is more like a family team and it feels great. I drive all the way from brockville just to come to southbank because of the great quality of service. And I refer all friends and family Thank you southbank 👍😀. Adam pruner More

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Service was amazing Tyler greeted me and took my keys and asked what I was getting done Oil change. And was friendly . Told me to grab a coffee and relax in waiting room. He and rj anlways annswer a and asked what I was getting done Oil change. And was friendly . Told me to grab a coffee and relax in waiting room. He and rj anlways annswer anll my questions And as I was on way there I saw Madeline. She was her cheerful self. Always smiling and happy. She goes out of her way to be polite and kind and . Asked me how I was and what I was in there for. She told me she would keep me updated on my Jeep and asked me if i had any questions etc.and as I was waiting in coffee area Emily also stopped to say hi and smiled and asked me what I was in for and if i had any questioned. She noticed my phone was dead and offered me a charger to use while I waited and that was very nice of her and very kind. I really appreciated that 😀 as I needed my phone. Charged. Great customer service thanks . while waiting rad and rj and dan and mike Thomas walked by and all greeted me and all asked how I was etc. the staff at southbank is absolutely amazing. It’s like a big family there literally. And they make me feel at home. I literally live 1 hour and half away and only deal with southbank for all my maintenance. Thanks Madeline Emily rad rj Dan Tyler and Mike Thomas and Brent. And staff at southbank. Keep up the good work More

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Although we are +one hour away, we came back here after purchasing my wife’s Jeep Cherokee here four years ago. This time around was an equally positive experience. Everyone we dealt with was fast, efficie purchasing my wife’s Jeep Cherokee here four years ago. This time around was an equally positive experience. Everyone we dealt with was fast, efficient, organized and caring! More

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They had the Jeep I was looking for and listed to my needs. Great Experience. needs. Great Experience. More

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Good service good knowledge easy to get parts when rush. Dan at service really look after the customer Dan at service really look after the customer More

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RAM #7 and counting all purchase or leased from Mike Thomas. I have been dealing with Mike for over 20 years and would never purchase from anyone else but Mike. He takes the time to go over everything Thomas. I have been dealing with Mike for over 20 years and would never purchase from anyone else but Mike. He takes the time to go over everything with you is never pushing the sale, tells you like it is and is an honest person. I have sent several people to Mike to purchase vehicles and they always end up buying their vehicle through him because of the way he treats people. Keep it up Mike and I'll see you again in 4 years! Thanks again for everything, Joe More

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We have known Mike since 2007 and he has been nothing more than a friend or should I say a family member to us. We have bought 5 vehicles from him and he as always kept us in the loop. I have recommende more than a friend or should I say a family member to us. We have bought 5 vehicles from him and he as always kept us in the loop. I have recommended others to buy from him. But I bid say to them for my own reasons not to mention our names so he can be honest and respectful to them without being able to influence his or their disition. He has not let us down to this point and when he help my daughter buy her first truck he was more like her uncle than a salesman. If you want a person that you can trust to sell you your next toy, then he is your best option 💯 😉. Always a true gentleman and a friend that is Mike Thomas. Mike and Elaine Leduc And now Andrea Leduc More

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It was a pleasure dealing with Mike for my 2022 Ram 3500. Because of Covid, it took a year to get my truck but he was there from the time we ordered it to the time it arrived from Mexico whenever I had ques Because of Covid, it took a year to get my truck but he was there from the time we ordered it to the time it arrived from Mexico whenever I had questions or looking for an update. His patient and calm personality made the experience enjoyable, despite all the global supply chain issues. I'll let you know when I want an upgrade, Mike. More

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