"Best car purchase ever"
I just wanted to star by saying this is by far the best experience I've ever had with any car dealer. Mike Lanci our salesman was extremely helpful from start to finish, he even picked us up from the airport and drove us to the dealership. The whole staff is extremely nice and go out of their way to help you with anything you need. Terrance even had all the registration and titling paperwork started so when we arrived it was quick and painless. I would have no problem recommending Heritage to anyone. Thanks again to everyone who helped in making this a great sale.
"U Must Go Here"
I had no $$ down and a not-so-good credit rating. I drove away in a 2019 Jeep Cherokee with a monthly payment I could afford! Nik Bratton is patient and understanding of your situation and Mitch Giller must be an angel. My vehicle is basic - no dings and whistles. But for this 61 year old with bad knees and a cane for a companion, Mitch Giller added an automatic start feature so that on cold mornings the vehicle can be warming while I finish my morning preparations. God bless you Mr. Giller.
If you think you can't afford a new vehicle, go to Heritage on Harford Rd. and ask for Nik Bratton. Say hello to Mr. Mitch Giller and print this out and take it with you. They WILL work with you!!!
"Bait and Switch"
Bait and Switch sales tactics used at this establishment. We were interested in a truck listed on their website and were contacted by Randall Melvin and setup a time to come see it. We drove over an hour to get there, met with Buddy Holmes who went on a test drive with us. Once we sat down to talk financing Buddy came back to give us the “bad news” that the truck was already sold. As was another truck recommended to us. But, surprise, they can offer another truck that costs $5000 more. If we buy a more expensive vehicle we will do so at another dealer. Pathetic. DO NOT WASTE YOUR TIME.
"Best price, out the door, on the 2018 Dodge Ram 1500"
- New Ram Owner
Bottom Line Up Front: Best price in the DMV area. I worked with Mitch Giller and Jeremy Cooney to receive the best "on the road" price of nine dealerships I engaged on the 2018 Ram 1500 Bighorn. I drove past six dealerships to buy this truck. The price was $1000 lower than any other offer. These guys made the right deal to the right buyer at the right time. All I had to do was arrive at the dealership, sign the paperwork and pay the very low (below invoice, all fees and taxes INCLUDED.)
I had the best experience during my purchase. Everyone was friendly and willing to help where they could to make my purchase possible. I felt at home and was comfortable all through. Great team to work with at Heritage Parkville.
"Outstanding customer service and buying experience "
The staff at this dealership made my car buying experience quick, easy and painless. Mike Kydd was patient and thorough in explaining my options and features in my new vehicle while general manager, Mitch Giller, went above and beyond to ensure that I was satisfied with my purchase. The entire staff here is friendly, welcoming, and were overall a pleasure to work with. I plan on pursuing all my future car buying needs through this dealership!
"Best Service Ever"
This dealership has people who earnestly care about your buying experience. The customer service was great! I will definitely return for my next purchase! Excellence!
"Amazing sales & service"
small issue with our 18 jeep wrangler after a great sales experience with Brian Perry.
We were contacted by the proper personnel and they went above and beyond to make sure we had complete customer satisfaction. Mitch, General manager, made sure any issue was solved, detailed our vehicle and gave us a loaner vehicle. He resolved our problem in a manner that amazed us! 😍
Many people said dealerships were not that reliable and kind, but at Heritage Jeep i can honestly say they have outstanding customer value and service.
I would and have reccommened them to family and friends for a great sales & service experience.
"Best Car Buying Experience "
This was the 'Best' car buying experience we have had. Mitch Giller and Mike Kydd made the process easy and enjoyable. I would highly recommend you visit Mitch and his team for a truly exceptional car buying experience!!!
"Will be a forever customer "
Mitch was so very helpful and accommodating to me buying my first Jeep. He went out of his way to make me feel welcomed and I couldn’t have asked for better customer service. 10/10 would go back again for my next Jeep!!!