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Mona Crooks
Refer Me
1,051 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 2 mos
Industry Experience
32 yrs, 2 mos
Specialties & Trainings
Master Certified Service Advisor
1,051 Reviews
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1051 Reviews of Mona Crooks
November 08, 2020
Mona is our go to person. She is always extremely knowledgeable, honest and strives to do her best for her customers. Don't get me wrong, everyone in the Klaben Service Department goes out of their w knowledgeable, honest and strives to do her best for her customers. Don't get me wrong, everyone in the Klaben Service Department goes out of their way to help us each and every time we bring our cars in for service. More
by jannmike1978
Verified Customer
Helpful 
November 06, 2020
Even though there was an issue during the transition from leasing to ownership of my Escape, I knew my salesperson would eventually prevail. I have gone through two, three-year leases and bought out after t leasing to ownership of my Escape, I knew my salesperson would eventually prevail. I have gone through two, three-year leases and bought out after this recent lease. Also, I have had good experiences with the service department as well. More
by Tom H
Other Employees Tagged: Roscoe Woodberry, Christine Klaben
November 05, 2020
Everything was good, except for the black finger prints on the inside of my light colored drivers door panel . Probably from keeping it from closing when they reset oil on the inside of my light colored drivers door panel . Probably from keeping it from closing when they reset oil More
by ohibee
October 22, 2020
Klaben Ford takes care of our work vans through Enterprise Fleet Management. Mona and the service Technicians always get my Van back on time. Great experience every time !!! Enterprise Fleet Management. Mona and the service Technicians always get my Van back on time. Great experience every time !!! More
by eddie.davis
Other Employees Tagged: Joe French
October 21, 2020
Mona and her service team always provide exceptional service when needed. Mona always goes above and beyond what is necessary to provide the quality of service we expect from FORD. Will always be a r service when needed. Mona always goes above and beyond what is necessary to provide the quality of service we expect from FORD. Will always be a repeat customer. More
by Mark R
Other Employees Tagged: Kim Wolfram
October 20, 2020
They did a wonderful job! The associate I worked with, Mona Crooks, was very helpful, took my concerns seriously and helped me address them, and made sure that they were taken care of swiftly and that eve Mona Crooks, was very helpful, took my concerns seriously and helped me address them, and made sure that they were taken care of swiftly and that everything was covered. More
by Sage
October 20, 2020
We have been dealing with Klaben for 18 years ! we recently moved to the west side, about an hour away ! We just leased another car from Klaben and I am willing to drive that hour because of the frien recently moved to the west side, about an hour away ! We just leased another car from Klaben and I am willing to drive that hour because of the friendly and helpful people from the sales dept.,finance dept. to the service dept. It"s all ways good experience ! More
by wasp
Other Employees Tagged: Roscoe Woodberry, Kim Wolfram, Richard Klaben, Christine Klaben , Mario Palomba
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