Morgan Franklin | Page 2

Easy and comfortable. Everyone was pleasant and straightforward from the beginning. The vehicle I was after was at another of their dealerships, and they brought it in for Everyone was pleasant and straightforward from the beginning. The vehicle I was after was at another of their dealerships, and they brought it in for me to drive. There were a few issues that I wanted addresed with the vehicle, and Stephanie promptly took care of them. Great experience. More

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Amazing Car buying experience I have been in the market for a Truck to replace my current car, that I have had for a couple of years now. I looked at another dealership in the are I have been in the market for a Truck to replace my current car, that I have had for a couple of years now. I looked at another dealership in the area but happened to see a sign of Laird Noller saying they would help if you have bad credit or no credit. I went home and applied online and received an email from Makenzie Bell, asking what kind of truck I was looking for and some basic questions. After an hour of emailing back and forth she had an appointment booked for me at the used car center on Monday. My salesman was Jim Belshe, before I even made it to his desk the manager Morgan Franklin came out and made introductions and made sure I had everything I needed. He offered me coffee and water and went and let Mr. Belshe know I was here. Mr. Belshe took me back to his cubicle and I pulled up a chair and we started talking about what I was looking for. Mr. Belshe was very attentive to my needs, desires for a vehicle and was not at pushy to get me into something I was not able to afford (like the other dealership did, heck I was not even greeted by a manager or offered anything at the other place) I felt very comfortable talking with Mr. Belshe and felt very good about my experience thus far, was kind of expecting the hard sell, not the case. I had my eye on 2 different vehicles, a 2008 GMC Canyon and a 2008 Ford F-150, after getting the information, he said he had a few ideas but wanted to talk to his manager first. After a brief wait, he came back and gave me the lowdown. Based on what I was able to afford we decided on looking at the Canyon, it was over at the service shop, so we walked up there to take a look at. I liked what I saw and it was very comfortable to sit in. Mr. Belshe got the keys and started the truck up very nice and quiet engine. He than drove it around the lot to see if he could recreate the issue the service department was noticing with it. Finally he asked if I wanted to take it for a drive, we drove it out to Rice road and back with no issues. I said I was very interested in purchasing the vehicle, mind you I had not planned on getting it today as my credit is shot after working at my last job for a year and not getting anywhere financially. He said lets see what we can do, after a mountain of paperwork and Mr. Belshe and his manager saying they will get the minor gremlins worked out (needed the codes reprogrammed and the water pump needed fixed). He walked me over to the finance office, granted I was thinking to myself, my credit sucks they are going to laugh me out of the building, but I was standing behind their promise to work with bad credit or credit being rebuilt. After what seemed like an eternity (only about 20 min) Mr. Belshe came out and got me in to see the finance officer, I do apologize in the world wind, I forgot his name. The finance officer invited me in and Mr. Belshe stepped out. The finance officer thoroughly went over all my options, I had to put a down deposit down but I said was not able to pay the full amount what could we do? He excused himself to call his manager who was in a meeting and they agreed on half that day and half on my next pay period. I am like where do I sign. The finance officer and Laird Noller, got me an amazing interest rate for my credit, a payment I could afford. Plus they allowed me to keep my car until my new truck was reprogrammed and the issues were solved. I walked into Laird Noller at 1115 am and walked out a little after 230pm. At no time did I feel pressure to buy a newer car or one that was out of my price range. It took some time finagling the finances, appraising my old car and going over the offer with a fine tooth comb. From emailing and finally meeting Makenzie Bell, to the Used Car Manager Morgan Franklin, the finance officer that took care of me ( I apologize for forgetting his name) I felt like a member of family not just another sale or a walking wallet. (Yes I was a little jaded from my dealings with the other dealership). I say run do not walk to Laird Noller for your next vehicle, I know I will definitely return in the future when I am ready to upgrade my GMC Canyon in a couple years.. Thank you for an amazing and relaxing experience you made my car buying experience painless and relaxing. More

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Bad sale So I bought a used impala and I get home and notice a few weeks later that there is a oil leak. I take the car into the service center at ford and the So I bought a used impala and I get home and notice a few weeks later that there is a oil leak. I take the car into the service center at ford and they tell me that I have to pay $1600 to have it fixed because the warranty didn’t cover the oil leak. They are quick to take your money but don’t take care of customers More

by chrishunn73 Verified Customer Verified Customer

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Evan and his team were amazing! Evan Penner did a fantastic job working with me and my specific needs and price restrictions. Not only did he have patience with me, but was very quic Evan Penner did a fantastic job working with me and my specific needs and price restrictions. Not only did he have patience with me, but was very quick to tell me what i needed to watch out for. I would recommend Evan and the LairdNoller team to anyone looking for a quality vehicle. More

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Great process from start to finish I bought a pretty low cost truck from Laird Noller and was blown away with how I was treated by the sales team. I know that Laird Noller usually deals I bought a pretty low cost truck from Laird Noller and was blown away with how I was treated by the sales team. I know that Laird Noller usually deals with vehicles that are at least 3-4 times more expensive than the one I bought but Ryan Moranz, Gene Glass, Morgan in used and Jordan in finance were incredibly professional and courteous. They made me feel like I was buying a brand new truck even though it was over 10 years old. I will be going back for my next vehicle for sure! More

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Lemon Lemon Lemon I bought my truck in March 2018. Thank goodness I bought the warranty. My truck was in the shop longer than in my garage. One problem after another. I I bought my truck in March 2018. Thank goodness I bought the warranty. My truck was in the shop longer than in my garage. One problem after another. It was like pulling teeth to get the darn thing fixed. Finally after 10 months of dealing with it, I traded it for another. Hopefully I won't have any more issues. More

by LUDLOWPJ4 Verified Customer Verified Customer

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Genuine, Real People led to Great Service Went in to Laird Noller with hopes of a car I had seen online. Stephanie was the first one to approach and did so with a big smile, as well as being v Went in to Laird Noller with hopes of a car I had seen online. Stephanie was the first one to approach and did so with a big smile, as well as being very welcoming. She made us feel relaxed right from the jump, easing our experience from the start. Stephanie and the rest of the Laird Noller Team made this experience a great one because of how willing they were to work within my budget, they asked personable questions (showing they cared about my experience and not just my business), how they allowed us our space to talk, were willing to negotiate and overall just keep our comfort level fair high throughout. She introduced me to the manager, Morgan, who was also extremely personable and straight forward with us. Further accommodating what we were looking for. The whole team explain every step and why it was beneficial and also went through hoops/added benefits such as a free car wash just to show their appreciation. Things like that are hard to come by at most places in this industry, but seemed to be standard operating procedure for Stephanie and Laird Noller. Would definitely recommend Steph and the rest of Laird Noller to anyone interested in a new vehicle! More

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Such a Great Car Buying Experience! No Pressure! We drove to Topeka from Hoisington, KS after finding our vehicle online. Stephanie was great to work with... we had our 2 boys with us (3 & 5 years ol We drove to Topeka from Hoisington, KS after finding our vehicle online. Stephanie was great to work with... we had our 2 boys with us (3 & 5 years old) Stephanie helped to entertain them while we were doing paperwork... we didn't have to worry about them one bit! All of our questions and concerns were addressed and I would say we were taken care of above and beyond. At no point was there pressure to purchase the vehicle.. it was what was right for our family no questions asked!! Thank you for such a great car buying experience! PS... our boys have a crush on Steph! <3 More

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Wonderful Experience My experience at Laird Noller Ford was wonderful! Stephanie was positive and friendly and helped me find my perfect car with no pressure. Nick made th My experience at Laird Noller Ford was wonderful! Stephanie was positive and friendly and helped me find my perfect car with no pressure. Nick made the financing process easy and painless. These individuals were great to work with and reflect very well on the dealership as a whole. More

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Great experience once again! Had another great experience with the crew at Laird Noller Ford! I was out of town when my wife had trouble with her vehicle and needed to buy anoth Had another great experience with the crew at Laird Noller Ford! I was out of town when my wife had trouble with her vehicle and needed to buy another one. Stephanie and Morgan helped with the logistics and even brought a vehicle over from the Lawrence store for my wife to look at. Stephanie was patient and really listened to what our needs and wants were. She ended up finding my wife the perfect Ford Explorer! Nick in finance made the experience painless and really made my wife feel comfortable even though she was doing this on her own for the first time since I was out of town. We will continue to buy vehicles from the family at Laird Noller Ford And couldn’t ask for a better customer service experience! More

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