Morgan Franklin | Page 6

Buying a car that should have been fixed before they sold it I had purchased a car 2009 Ford Focus from their lot. I had purchased a a brand new 2015 Ford Escape and a couple other vehicles on the same day. Th I had purchased a car 2009 Ford Focus from their lot. I had purchased a a brand new 2015 Ford Escape and a couple other vehicles on the same day. Then the Focus began making noise in the brakes. I took it over to the Mercury lot were my salesman worked. They supposedly did the repairs to the car. Two weeks later and the noise is back and is worse then ever. I then took the car to the 21st Street lot since the other lot said I had to take it were I bought it. They are saying it will cost me for the repairs and that I shouldn't have brought it to them. This is bull, I shouldn't have to run around and try and get a car fixed that should have had everything looked at when I purchased the car. I was told by the salesman that it was just a small noise and will disappear in a day or so if not bring it back. I did just that and now feel they want me to pay for the repairs. I spent 70,000 dollars in two days with this lot. I went back to Ford after being with Toyota for 15 years. Guess that is a big mistake because they never had an issue of making thing correct or backing up the work that they do. More

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2015 Explorer Dalton Rooney was the best New Car / Internet Sales representative I've worked with in a long time. I haven't bought a new car from Laird Noller For Dalton Rooney was the best New Car / Internet Sales representative I've worked with in a long time. I haven't bought a new car from Laird Noller Ford in Topeka in 49 years. Buying this time was a credit to Dalton. He knows how to work for the customer! DW More

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Awesome salesman here! I live in the Kansas City Metro and was ready to trade in my car for a newer one. Gene Glass was my contact from Laird Noller. He was kind, efficien I live in the Kansas City Metro and was ready to trade in my car for a newer one. Gene Glass was my contact from Laird Noller. He was kind, efficient, and to the point on everything I asked. He was the complete opposite of what I typically fear about getting a new car, the high pressure fast talkers that make you want to run for the door. Then there is the dreaded pressure of the "finance" guy, but Morgan Franklin was patient with my questions and a super kind man. So, if you fear the high-pressure attack of yesteryear, go to Laird Noller and ask for Gene and Morgan. This was by far the best car buying experience I've had! More

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Great dealership to work with! Looking to trade in my car, was a little upside down on my trade in. They all worked well with me, and helped me get into a better car. Had an amazing Looking to trade in my car, was a little upside down on my trade in. They all worked well with me, and helped me get into a better car. Had an amazing salesman, and was very easy to work with. Made buying a car easy, with no pressure. More

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Great people make great Dealership All the people that I had contact with at Noller Ford could not have been nicer. They were friendly and very helpful. Great bunch of people. All the people that I had contact with at Noller Ford could not have been nicer. They were friendly and very helpful. Great bunch of people. More

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Buying my Titanium Ford Focus The buying experience I had at Laird Noller purchasing my Ford Focus was fantastic! From the moment I arrived till I left it was a very positive expe The buying experience I had at Laird Noller purchasing my Ford Focus was fantastic! From the moment I arrived till I left it was a very positive experience. There was no pressure to "close the Deal". They dealt fairly with me and I felt I received a fair price. I even was able to use 3 rebates that worked out to big savings. I would definitely refer my friends and family to forward as I will return for cars in the future. Thanks to Josh, Gene, Morgan and Patrick! Great Job! Sincerely , Lorie Baumgardner More

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We met with Ron Bozarth yesterday to test drive some vehicles. Prior to meeting, we exchanged some emails so he could get a good idea of what we were in the market for. When we arrived at the dealership vehicles. Prior to meeting, we exchanged some emails so he could get a good idea of what we were in the market for. When we arrived at the dealership, Ron was knowledgable and energetic. He was very patient and really listened to what we wanted in a car (and made sure he only showed us cars within our budget). We went on a couple of test drives and found the car we wanted to purchase. Ron went above and beyond, making sure we got a fair deal, and understood every step of the process. He was by far the best car salesman that we've ever dealt with - no pressure, very honest, and funny, too. He made buying a car an enjoyable experience for us. Morgan Franklin handled our financing. He was able to get us a great rate and made sure to explain all of the options that were available to us. We really appreciated his thoroughness and patience. He made purchasing our vehicle quick and painless. We are very appreciative of these two gentlemen that we dealt with at Laird Noller. We will definitely be back because of the great customer service we received. More

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We first contacted Ron Bozarth several months ago and explained that we wanted to purchase a new 2014 Mustang sometime in the future. There was never any pressure, just let him know when we were ready. explained that we wanted to purchase a new 2014 Mustang sometime in the future. There was never any pressure, just let him know when we were ready. As things fell into place for us, we decided on Gotta Have It Green (which is not easy to find). Pat Ledford found only a few of which one was already sold, another had exterior options we did not want, and the last one was out of state. He sent staff to get our car from a dealership in Oklahoma and had it sparkling and ready for us before closing that day. Both Pat and Ron worked to get us exactly what we wanted at the best possible price. Brandon and Marvin were informative about the business options without being pushy or overbearing (as we had experienced at another dealership). Everyone we saw at Laird Noller Ford was friendly and helpful. At the end of the day, my husband drove his dream car off the lot; and we both had a very pleasant experience in purchasing it! More

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We were looking for a car for our Granddaughter, who attends KSU. We spotted a Ford Explorer on line which seemed to be what we were looking for. I contacted Gene Glass by telephone, and he breifed me o attends KSU. We spotted a Ford Explorer on line which seemed to be what we were looking for. I contacted Gene Glass by telephone, and he breifed me on the vehicle we had found. We agreed to meet at the dealership, which we did. When we got there Gene gave us a very thourgh breifing n the vehicle, its history etc. and he let my granddaugher drive the vehicle, all the while explaining the features of it. We were satisfied that it was what we wanted and negotiated a price with Gene who had worked with his sales manager. What I would like to comment most on is how well Gene and later Morgan Franklin the finance officer at Laird Noller worked to insure that our granddaughter(age 20) understood the workings of how things are done when purchasing a vehicle, it was truly OUTSTANDING. The entire experience was enjoyable, We were well satisfied with the price and one other thing is the fact that our son who was paying for the vehicle and who lives in Indiana had to be involved as welle was brought into the finance office telephonicly and Morgan outlined how the vehicle could be paid for, offered him an extended warranty and came up with great solutions as to how it could all be done correctly and quickly. Thanks guys for a job well done and even though I can truthfully say I have never owned a Ford, if I at a later date deside to buy one this would be where I would go to for it and these would be the folks I would seek out to help with the purchase.. A JOB WELL DONE More

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I went to two dealerships to try out cars I was considering. This Ford dealership and staff did not pressure me. They were full of information and answers. I can’t say that about the other deale considering. This Ford dealership and staff did not pressure me. They were full of information and answers. I can’t say that about the other dealership I visited. This vehicle buying experience was very pleasant and would recommend Noller Ford in Topeka to anybody needing an upgrade. More

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