"Great car buying experience"
I was referred to Klaben Ford by a family member, so I decided to try them again (I had purchased a Focus previously, but many years ago). My initial contact was Christine Klaben. She was very friendly and professional and she connected me with Nate Bryant, the salesman. I told him my requirements and he took it from there. Nate was very up front, no nonsense and he found me a vehicle that was a perfect fit. He got me a great price for the vehicle and a fair trade in for my truck and the Klaben team got it financed through Ford. Nate took me through all of the steps of the purchase and even took an extra step of returning one of my items that I had left behind in my truck. After the purchase, he made me feel comfortable in understanding all of the features of the Escape at the time of delivery.
I will recommend Klaben to my friends and family.
- harold shawn harper
Nate Bryant, is a great person. Not just a salesman, he goes above and beyond to make you happy and have a great experience with Klaben ford. He made the last few vehicles we bought from Klaben a flawless and enjoyable experience.
"Helpful and informative"
Nate Bryant was very helpful in finding an affordable vehicle for me. He was very informative explaining about the certified used vehicles and getting the financing figured out. Thanks for a great job.
Really enjoyed working with Nate Bryant he was helpful, listened to what I was looking for, knowledgeable about the product and features and very patient with our toddler.
Okay, so I have only purchased Subarus for the past 30 years.... On the recommendation of our car-crazy 14-year-old grandson, we met Nate Bryant, an experienced, extremely helpful and knowledgeable, efficient, organized, kind Klaben Ford salesperson. As he showed us various Fords, he was patient and able to answer all of our questions. When it came to payment, he helped us with every aspect to make the process as easy and beneficial to us as possible, along with Andy Bellian. Jennifer Bowen in finance was also very effective, kind, and knowledgeable. We could not be happier with our AWD Ford Escape. Thank you so much!!!!!
"Certified Pre Owned F150"
I get all my service on both of my vehicles from Klaben Ford, Kent. The service department is top notch and delivers excellent service. Nate Bryant and Kim Wolfram are the BEST!!
"Awesome customer satisfaction "
I brought my Fusion in for service and meandered over to the sales department to consider an Escape. I had one years ago and was ready for another. Tyler gave me several options and I settled on a lovely blue Escape that was a loaner car from the service department. I am delighted with my choice and Kim in the service department is a huge reason I stay with Klaben! Thanks!
"Best Vehicle Buying Experience Ever!!"
- Patricia Nichols
I set out to look at the Lincoln MKZ to replace my existing car, but the MKC caught my eye and after driving both, my husband and I loved both. Terry Colbert was exceptional in making it work so that we did not have to choose and bought both vehicles. Brandon Johnson worked with my husband and was super helpful. Nate Bryant worked with both of us and was awesome, even going above and beyond what you would expect from a Sales Team Member. All were very knowledgeable and helpful in making sure we understood all of the wonderful features of these two beautiful vehicles. Nate even made a house call to help out with a question later. Jennifer Bowen was crystal clear in explaining all of the financing and service packages available for both vehicles and made sure the process did not drag on for hours. Car buying has never been my favorite, but this experience was Truly AWESOME. A Huge Thank You to our Klaben Team!! Terry, Nate, Branden and Jennifer!
"Great Experience with Nate!"
Nate was very knowledgeable and took his time showing us all of the features. Nate was very easy to work with and made it a great experience! I would definitely recommend Nate.
"Great customer setvice"
I purchased a pre-owned 2016 Ford Focus From Nate Bryant in the spring. I had phoned him before coming out to the dealership and told him what I was looking for and what I wanted to purchase. He had the vehicle I was looking for waiting for me. Very impressive. I had to have my car serviced because it was lagging and sluggish. We thought it might be the transmission. Nate went above and beyond by bringing a loaner out to my job in Westfield Center and taking my vehicle back to the Kent Service shop. My clutch needed to be replaced. Nate had Kim at the Service center keep In constant communication with me about my vehicle and what was happening. Everything was under warranty. Nate made sure I was at complete ease and that my days were not interrupted or inconvenienced in any way. Nate even drove my car back to me at my residence in Lodi late on a rainy Friday night and picked up the loaner. Now that is customer service above and beyond. I would highly recommend this dealership because of Nate Bryant. What impressed me the most about Nate is that he is very personable and knowledgeable about what Klaben and Ford are about. I would highly recommend anyone purchase a car from Nate. He is a very loyal and dedicated employee who makes Klaben a notch above the competition. My journey with Klaben was worth the trip to meet Nate.