Neil Reising | Page 12

I saw the listing for the red Malibu on the internet. I called Northwest Hills Chrysler Jeep Dodge Ram Dealership, and Matt Dehler answered the phone. I asked if the car was still for sale and he verified called Northwest Hills Chrysler Jeep Dodge Ram Dealership, and Matt Dehler answered the phone. I asked if the car was still for sale and he verified that it was. He asked if I wanted to come to see it and I told him I would call in the morning to verify that we could make the trip. This dealership is 46 miles from our home. Matt gave me his cell phone number to call back. I called early Saturday morning and left a message for Matt. He returned my call within 10 minutes. When I said we would like to see the car, he said that he would pull it out to the front of the dealership. When we finally arrived there it was out front for us to view, as promised. Matt took a picture of my license and we were off on a road trip. Both my husband and I had a chance to drive the car. It was the car I was looking for because I wanted a red 2012 Malibu and this was the only dealership that had one. When we returned Matt explained all the details about the sale to us. He was smiling and friendly the whole time. He spent a lengthy amount of time with the rental agency and the insurance company because we live in Massachusetts and we were buying a car in Connecticut. We also needed to return our rental in Connecticut. Matt made all this possible with the help of Neil Reising. He did not get frustrated at any time during all the hassles with the insurance company transactions. We had to go to a local bank to get a bank check, and while we were gone Matt even went to the rental office to make sure they had a key drop. I would say that we had a pleasant day at the dealership. As we were waiting for the insurance and the loan to clear another person came by and offered me a sandwich. All in all this was a wonderful relaxing transaction for us even though there were glitches because were doing a multi-state transaction. If I lived closer I would send all my friends to Matt Dehler to buy a used car. When everything was settled we spoke with Darren Schwartz to sign all the paperwork. Then Matt sat in the car with us to get the OnStar changed into our names from the dealership. Good Going Matt Dehler!!!! More

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From my first contact on the internet to the final signing of the sale my experience was nothing short of excellent.All questions were answered and all options explained in a friendly and accurate man signing of the sale my experience was nothing short of excellent.All questions were answered and all options explained in a friendly and accurate manner.I was offered financing which was better than the one I had intended to use and it will save me money.Everything was done in 3 hours from start when I arrived till I drove my Jeep home that same day. More

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I have not had work done hear yet for my new vehicle but I've had work done here in the past. The body work came out perfect! I recently purchased a 2012 Dodge Ram and the transaction was smooth and I was I've had work done here in the past. The body work came out perfect! I recently purchased a 2012 Dodge Ram and the transaction was smooth and I was able to get what I wnated without issue. Northwest Hills took care of all my needs there after from the registration to following up with me to ask how I liked the truck so far. I will certanly come back again. More

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Over the past couple weeks I went car shopping, and visited about 8 dealers in that time. I looked at Nissan, Subaru, Jeep, and Ford for an AWD CUV, that would fit our needs, budget, and features list visited about 8 dealers in that time. I looked at Nissan, Subaru, Jeep, and Ford for an AWD CUV, that would fit our needs, budget, and features list. Even went to a couple similar dealers for the same brand, i.e. Ford or Nissan; but didn't feel that I needed to drive out of my way after stopping at my local Jeep dealer (Northwest Hills) the first sales person that greeted me was Paul, very personal able but not pushy (ok he is in sales and asked for the sale a couple times but I expected that). The price they offered me was decent but didn't stop me from looking at the other brands I wanted to drive before picking. After I narrowed it down to a Nissan model and a Jeep model I emailed Paul back and his sales partner worked up a great deal - I was going to wait till end of November but the deal was that good! Took delivery a couple days later! I had to contact Paul via email on a question I had post sale - I was pleasantly surprised that he answer my email the same day with a favorable outcome no less! I couldn't ask for more to be honest great place and team! More

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Friendly, honest, helpful staff. Jeff Cormier showed the vehicles and answered all my wife's questions. All the staff; Steve, Neil, and Jeff, listened to our concerns as customers and made this purchase a vehicles and answered all my wife's questions. All the staff; Steve, Neil, and Jeff, listened to our concerns as customers and made this purchase a pleasure. This was a stress-free purchase coordinated by a knowledgeable staff. More

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The Northwest Hills Chrysler Jeep was referred to me as a very responsive, easy dealership to work with, unlike the other dealer I visited three times before. Jeff and Neil showed me the vehicle I was lookin very responsive, easy dealership to work with, unlike the other dealer I visited three times before. Jeff and Neil showed me the vehicle I was looking for, worked up a price for it, and left it up to me to purchase. They even found the color I was looking for and brought the car into the dealership for me. They did not double talk or create a high pressure sales pitch. Very unlike my previous experiences at other dealerships. They were very responsive to my concerns about dealing with a quatlity dealership who would take care of me after the sale. To sum it up: friendly, courteous, knowlegdeable,responsive team of people including the service and finance depts. I couldn't be any happier with the car or the people my wife and I dealt with. Kudos to the team at Northwest Hills for putting the customer first. More

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As most peoplewill tell you, buying a vehicle can be a frustrating and overwhelming process. As I live in Boston, I began my search for a new car online using sites such as cars.com, auto trader and, of c frustrating and overwhelming process. As I live in Boston, I began my search for a new car online using sites such as cars.com, auto trader and, of course, craigslist. Truth be told, i cannot imagine the process before the ability to search online to find the car that you are looking for especially for someone as picky as myself. Luckily for me, this online search led me to a dealership named Northwest Hills Chrysler Jeep Dodge Ram in Torrington, CT. I contacted the dealership and began communication with a salesman named Jeff Cormier. From my first conversation with Jeff, I felt that this is my kind of salesman as I felt he was genuine in our conversations and truly interested in assisting me in finding the perfect vehicle for me. Being in sales myself, I know that there is a fine line between being persistent, and being too pushy to the point where you feel he only cares about the sale, and not my interests. He was able to answer any questions that I had and was always readily available; whether he took my phone call or quickly returned my call. Being over 100 miles from the dealership, most of the conversations we had were over the phone, but when I finally met Jeff in person, I felt like we were old friends. Not only was he easy to work with, but he was very helpful during all the steps in the process. In conclusion, I would not only recommend Jeff, but also Neil (the GM and Darren, the finance guru) also assisted me in the purchase of my vehicle. All three individuals wer very nice, a pleasure to work with and helped me understandeverything iwas signing, and made me feel comforatble and confident in the decision I was making. I would go back to them in a heartbeat and would recommend them to any family member or friend. More

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I had a very good experience with this dealership. The people were friendly and helpful. I got a beautiful pre owned charger, and they gave me a reasonable amount for my trade in. people were friendly and helpful. I got a beautiful pre owned charger, and they gave me a reasonable amount for my trade in. More

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Tim & Neil were very attentive and willing to get us the answers we needed to choose the right car for our family. They were not overbearing or pushy. The entire experience was pleasant from the time the answers we needed to choose the right car for our family. They were not overbearing or pushy. The entire experience was pleasant from the time we drove on to this dealers property. The price and trade-in value were fair and competitive. We were very pleased with the preparation and attention to detail the dealer gave the vehicle. The paperwork was ready right on time and they seemed genuinely concerned about not wasting our time...something very much appreciated. More

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I went into the dealership, immeadiately met Tim and told him what I was looking for. We discussed money before anything. I told him what I was expecting on the financial end, for the truck I wanted. He pri him what I was looking for. We discussed money before anything. I told him what I was expecting on the financial end, for the truck I wanted. He priced me to within 8 dollars of my target payment on a better equipped truck than I was expecting. I was offered fair money for my trade in vehicle. It took Tim and I about 5 minutes (literally) to agree on price. Those five minutes included haggeling, agreement, and a handshake. Neil the excellent sales manager, ran the figures and finalized everything so I could drive off the lot the same day. In total I spent about 3 hours in the dealership, the vast majority of it waiting on paperwork. It was the easiest and most pleasent car buying experience I have ever had. All the hands I dealt with were pleasent and professional. I would absolutely recommend dealing with Tim, Neil and Steve. I will happily continue to do business with Northwest Hills, Tim being my salesman of preference. More

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