"Excellent customer service and overall experience"
Buying a car can be a real ordeal, or it can be an exciting event, especially considering how much of an investment new cars, and all of the major improvements to the quality and features they have these days. Nelson McCann at Hall Ford made sure that I was able to find the best match for what I wanted, what I needed, and what was available. No annoying "let me talk to this manager, that manager" or back and forth over compromises. Always willing to talk, and make sure you're happy with what you're getting!
This day and age, many folks are quite informed, either due to researching every option, cost, and configuration on dealer websites, or surfing forums and various pricing websites. For dealers to succeed, they need to realize customer service and transparency is what makes the difference. I had just that experience, and recommend you ask for Nelson the next time you're in the market for a ford.
"Superb Service by all! Highly recommend Nelson in Sales"
- Tonia E
I would like to thank Nelson McCann for the superb service I received at your dealership this past week. Nelson is friendly, attentive, and knowledgeable. I visited five different dealerships the first day I was looking for a car. I wanted to narrow down my search before bringing my husband out to search for a car with me. The other dealership ignored the lone woman wandering through the lot looking at cars. At Hall Ford, Nelson was quick to offer information on the cars I was interested in. He helped me find the car that was perfect for me and even let me take the car to my house to show it to my husband. In the end, my husband never even set foot in the dealership. Kudos to Nelson and Gordan for haggle free negotiations. I was so comfortable with the service and price negotiations that I did not feel the need to bring my husband in to keep from paying higher prices. Cameron had all the finance paperwork ready when I arrived and it took less than 15 minutes to finalize my loan. After taking the car home, I realized the radio was not working. Nelson set up an appointment with the service department and arranged for me to have a loaner for the day. Corey, from the service department, was friendly and his team fixed the problem quickly. It ended up being a missing antenna. Not sure if it was stolen or missing from the car when purchased but they took care of replacing the antenna without issue. Thank you all for the exceptional service! I do not usually write reviews but due to the remarkable service from start to finish, I felt the need to share.
Other Employees Tagged:
Cameron Oneil Womack
, Corey in service, and Gordan who I think is a manager.
Awesome job. I had a great experience with this dealership!! It was quick and easy, the dealership was great and the staff friendly and respectful of my time.
"Best Truck Buting Experience ok the south side or Peninsula "
Was just looking to see what’s new with ford vehicles. Well after waking around with Nelson McCann and him showing us all the vehicles we were interested in I was pretty excited about the New F150 excel. After test driving and Nelson’s knowledge of the truck and confidence in ford products I decided to buy my first ford and probably will from here on out and from Nelson. Manny Patel sat down and explained all the warranties and accessories , we were blown away by his care of our truck and the future of keeping it safe and beautiful. He’s not just seeking you something neither is Nelson they care folks.
Yes I now have a beautiful F150 XL woohooo!!!
Anyone that wants top notch service and the best vehicles out there go it Newport News Hall Ford and see Nelson and Manny
"Superb Buying Experience"
- 1SG(R) M
I spent two weeks dealing with dealerships in VA, FL, NC, GA, SC, and AL searching for just the right vehicle. Nelson McCann at Hall Ford in Newport News was the only salesman who took the time to work with me and help me identify just the right vehicle. I ended up with a choice between two exact vehicles - both in price and options. One in GA which was located 130 miles from my house and the other at Hall Ford in VA - 487 miles away - I drove to VA to pick up the vehicle just because of the professional and honest approach displayed by Mr. McCann. I highly recommend this Dealership and Mr. McCann for anyone searching for a new or used vehicle !
Nelson turned what could have been a chaotic experience into a pleasant one. When the explorer we were hoping to purchase had been sold, Nelson went above and beyond to find us the perfect vehicle for our family.
"Endless search Ended"
After what seemed to be an endless search for the best customer service, transparency, product knowledge, and of course, the best deal... I left confident after my purchase at Hall Ford of Newport News, VA. Nelson McCann was a "Top Shelf" representative who demonstrated integrity at the highest level!
"Good experience with Nelson"
I have not bought my truck yet but was very impressed with Nelsons professionalism and knowledge. He found out what I wanted and was very quick to follow up with me and share his finds. Although I think I will buy more toward late winter Nelson has helped educate me on what Ford trucks offer and I will definitely revisit the dealership and work with Nelson once again. Dr Deborah Butler
"Great Service and Help"
Nelson was exceptionally helpful during the process! He helped me with numerous vehicles and finding the right truck for me.
His communication about everything was very good and it made the whole experience go smoothly. Hopefully the new truck will be the same way!
"Great customer service."
Nelson McCann is the most efficient sales person I've dealt with at a car dealership. He made my car buying experience smooth, simple and quick.