"Other dealerships have better service depts"
Global Auto Mall
1099 Rt. 22 West, North Plainfield, NJ 07060
????? a minute ago
Sales Dept was easy to work with, no issues at all. I had my first interaction with the service department today. When you purchase a car from them, they offer a free oil change at their service dept. I received a couple of calls from the dealership since I hadn't used it yet.
Facts: I showed up at 1:25pm for a 1:15pm appt to wait for the car while it is serviced. Oil change and they said I had an open recall, something about a software update. After a couple of hours, I called the service dept from the waiting room and was told that the car would be ready in 30min - I reconfirmed with them that I was waiting in the waiting room. After 30min go by, I walk out and speak with the only rep that was at his desk, on his cell phone. Asked if he could help page my rep, really needed to leave to pick up my child before 5pm. Whole thing got worse from there.
A guy named Nick (last name starts with a F) was pretty rude and lacked customer service experience - guy should be repurposed to a role less customer facing. Fernando DaSilva tried to help the situation as best he could, he's good from my point of view. Some guy named JB helped by calling my rep's cell phone and the car rolled up a minute or so later. JB uttered the words "patience", wasn't the best thing to tell someone who was patiently waiting from 1:30pm to 4:30pm for a scheduled appointment for an oil change and software update recall.
Would you go back there again?