Bob Penkhus Mazda at Powers
Colorado Springs, CO
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1,194 Reviews of Bob Penkhus Mazda at Powers
AJ Listened carefully; I never had to repeat myself once. Listening shows respect, and that is why I enjoyed working with him. He worked out a deal that I am happy with. Thank you, AJ for a great leas Listening shows respect, and that is why I enjoyed working with him. He worked out a deal that I am happy with. Thank you, AJ for a great leasing experience, and I look forward to working with you in the future. More
Went in just browsing used vehicles. Sage approached, asking what I was looking for and what my budget was. He says he gets paid on car count, not cost, so he's not incentivized to sell Sage approached, asking what I was looking for and what my budget was. He says he gets paid on car count, not cost, so he's not incentivized to sell me something more expensive. I told him what I want and he starts pitching me on a vehicle 35% over my budget. He explained that all of their vehicles are rigorously inspected before hitting the lot. We test drive the vehicle, and I'm not even out of the parking lot before it starts making noise from the front drivers side wheel casing. When we get back to the lot I say I'm not buying today, but I'll consider it if the wheel issue was fixed, but I want to do more research. Sage gets Mike who is the epitomy of sleasy high pressure used car salesman. I tell him no repeatedly for half an hour before finally walking out. Upon getting home I found 5 local vehicles of the same type +/- 2 years and +/- 15,000 miles all for $1500-3000 cheaper. I don't need to be pressure sold into your overpriced crap. More
Was working with a salesman named Nick. Said he would send me the car sticker with estimated shipping cost on 01/08. I followed up on 01/09 as I hadn’t heard back. He apologized and promise Said he would send me the car sticker with estimated shipping cost on 01/08. I followed up on 01/09 as I hadn’t heard back. He apologized and promised to send it later this day. 01/10 and still nothing. I reach out and followed up again only to find out he sold the car car. Totally fine, but it is basic customer service to at least shoot somebody a text or email and let them know the car they’re interested in is no longer available, instead of leaving them waiting. Used up two days waiting around when I could’ve closed another deal. Would not recommend this dealer, especially Nick More
I recently purchased a 2023 Mazda CX-30 from this dealership. I was looking for something specific and I originally went in to see a car I saw on Cars.com, but this vehicle didn’t have a sunroof, wh dealership. I was looking for something specific and I originally went in to see a car I saw on Cars.com, but this vehicle didn’t have a sunroof, which was advertised has having a sunroof on that site. This was an important feature for me, and I wasn’t interested in buying a 2024 that had a sunroof. After I left, Leroy and the Sales Manager came up with a couple options. They found a 2023 at a different dealership (Broomfield) that was not advertised on Cars.com and this was the car I ended up purchasing. Leroy was honest and upfront with the fees/charges, and although I don’t like the mandatory Theft Guard charge (I was told it could not be taken off), I don’t believe this is a reflection on Leroy (it is a Mazda mandatory charge—one they need to make optional). I also would have liked the car to be cleaned a bit better (a little dusty/dirt in spots for the interior, and a wipe down after it was washed to take away the water spots), but doesn't change my experience rating. I highly recommend working with Leroy if you visit this dealership. More