Nik Novotny | Page 20

Great service and friendly staff. Arrived on time and was treated well.. great job to the service team for accuracy and job well done! Can’t believe how much better the car drives now. Arrived on time and was treated well.. great job to the service team for accuracy and job well done! Can’t believe how much better the car drives now. More

by STEVE Verified Customer Verified Customer

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Pathfinder passenger I was able to get an appointment the day Following my call. The service tech was knowledgeable, and my vehicle was repaired within the estimated tim I was able to get an appointment the day Following my call. The service tech was knowledgeable, and my vehicle was repaired within the estimated time that I was given. They provided a free car wash also More

by TOm Rogers Verified Customer Verified Customer

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Great work and communication. Kept me in the know the whole time. Let me bring my car in after work to trade it out. Felt heard and great work on my car! Kept me in the know the whole time. Let me bring my car in after work to trade it out. Felt heard and great work on my car! More

by hagan.brittany Verified Customer Verified Customer

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Amazing experience. Very nice and knowledgeable Nick took care of all my concerns and questions. Very helpful, professional and kind. I have nothing but bad luck with cars and have had several exper Nick took care of all my concerns and questions. Very helpful, professional and kind. I have nothing but bad luck with cars and have had several experiences with service shops. Nissan by far, hands down has been the best experience! I have recommended Nick to my friends and family for future needs. Thank you! More

by jlcalain Verified Customer Verified Customer

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This facility has been there for all my needs, love it Luther of IGH is by far the best facility around, tech's are top rate. All the way to to front office. Thanks you! The Best! Luther of IGH is by far the best facility around, tech's are top rate. All the way to to front office. Thanks you! The Best! More

by rolferml Verified Customer Verified Customer

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Service to please Everyone was friendly and willing to help out. I had a question on how the Sorento was running and they figured out the issue and resolved. Walked me Everyone was friendly and willing to help out. I had a question on how the Sorento was running and they figured out the issue and resolved. Walked me through the fix and was extremely caring. Thank you! More

by BOBKASEL Verified Customer Verified Customer

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Service Altima Air throttle malfunction was repaired under warranty , also had oil changed and air filter replaced as recommended By my service advisor Nik it all Air throttle malfunction was repaired under warranty , also had oil changed and air filter replaced as recommended By my service advisor Nik it all went very smooth! More

by BARBARAGARDEN Verified Customer Verified Customer

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Informative Good experience with completed service done reasonably in time and money. Love the car wash at the end thanks for the great service as always Good experience with completed service done reasonably in time and money. Love the car wash at the end thanks for the great service as always More

by Summer18 Verified Customer Verified Customer

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Bulb Replacement I arrived at the dealer and was greeted neatly and easily transferred the keys over. Stayed in the waiting room being comfortable and relaxed for the I arrived at the dealer and was greeted neatly and easily transferred the keys over. Stayed in the waiting room being comfortable and relaxed for the hour my Optima Sx Turbo was getting a new light put. They did inform me of some things that may go wrong in the near future. Huge xxxxxxto everyone More

by jacobhodgsonn Verified Customer Verified Customer

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I've been in twice -- Once was called a liar We purchased a car from this dealership. the car had 4400 miles on it. We went back to have the mud flaps we ordered put on as well as had the batte We purchased a car from this dealership. the car had 4400 miles on it. We went back to have the mud flaps we ordered put on as well as had the batteries replaced in our key fobs (because it said they were low, which seems weird for a car with 4400 on it.. but whatever) and have the windshield wipers replaced. The wipers and the batteries were covered under the warranty and the mud flap installation was offered, at the time of purchase by the finance person, to be installed for free. The service guy, Nik, told my wife that they don't give free installs and that she was "trying to get something for free". He could have went to the finance guy and asked... instead he called her a liar. Once he did talk to the finance team and it was figured out that we were indeed promised free install. He seemed very angry about that, as if my wife was taking food from his babies. He then asked about other things we needed. When we mentioned the Key fob batteries and the windshield wipers his response was, "You're trying to get all sorts of things for free today." He then came back and mentioned that the requests for Fob batteries and Wipers are covered by our warranty. Never apologized for treating my wife so badly. He then said, "I'm not helping you, this guy will." And someone else came over. My wife said at some point she dealt with someone she thinks name was Alex... and he seemed nice. There are all sorts of reasons NOT to use this dealership for service or to buy a car. The car we purchased didn't come with a owners manual. We asked for a replacement. they said, "We'll get you one. You need one." 2 months later, no manual. When we purchased the car, they said it had 3300 miles on it. When we drove off the lot, after sitting there for 5 hours when we came in knowing which car we wanted, it actually had 4400 miles on it. No one bothered to check the odometer when we bought it and we didn't want to go back in and wait another ungodly amount of time for everything to be fixed. More

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