"Loner car issue resolved"
Thanks to Kevin McClellan and Niko McClellan. He made everything right. He saw a concern, reached out and we talked. He did resolve the issue. Appreciate their very quick response.
"Professional service, unparalleled"
Excellent customer based service. I could not have had a better experience. Angela is highly recommended. Price was very competitive with others in the area.
"A Rare Great Experience Buying a Car. "
I absolutely hate the car buying experience. But I recently helped my daughter purchase a vehicle from Lebanon Ford and it was an outstanding experience. No one was pushy and they really seemed to have a genuine interest in making sure we got a fair deal and were happy with the experience. The sales person, Tim Flanagan, was great to work with. I would highly recommend both him and Lebanon Ford. We traveled from Columbus to purchase our vehicle there. And it was worth the trip.
"Everyone treated us like we were family"
want to thank Tom Nickell and Tim for all the work that they did for us And also would like to think Dan Baer for being so understanding and letting me and my wife sort things over.Also want to thank Niko for the hard work that he did for us everyone was good to us.
"Car Buying experience"
My mother has purchased several vehicles from Lebanon Ford and when it used to be Charlie Watson Ford. I stopped in with her to look at new vehicles and we were greeted by Tim Flanagan. Tim was very polite, no pressure and listened to what my mother was looking for in a vehicle. Worked with us on options and located a vehicle with the options she wanted. The Ford Explorer was at a dealership in Columbus, Tim drove to Columbus the next day and picked up the vehicle for her. He was very accommodating to my mother's needs, questions and made it a pleasant experience. I would highly recommend Tim for any of your buying needs. Niko assisted with the final numbers but Tim was supportive through the entire process.
"Excellent Experience from beginning to end."
As many do, I dread the process of buying a new car. That being said, the experience at Lebanon Ford with Tom Nickell and his team couldn't have been better. Tom had the appropriate balance of responsiveness without being pushy and never felt the unnecessary pressure to move forward. Additionally, I believe Tom did everything he could in conjunction with the new car sales manager (Niko) to ensure I was happy with the process. The paperwork process was streamlined and I was in and out in less than 30 mins.
Additionally, I had a small issue with the truck shortly after delivery. I called the service department and they scheduled me an appointment to come in within 15 mins. Jeremy resolved the issue while I waited. My experience with Lebanon Ford has been great to this point.
Strongly recommend Tom, Niko and the team at Lebanon Ford to anyone in the market for a vehicle.
"Friendly and knowledgable"
Brittany Howell helped us and although we weren't ready to purchase she had us talk to the finance person and they gave us great advice for our future purchase! They were all friendly as well! Thanks for the wonderful service, its refreshing! :)
"Exceeded my Expectations!"
Thank you for a smooth Transaction Aaron! You were busy and doing your thing making everyone happy. Thanks for showing me the truck and following up with any other questions. Niko thank you for the “Swag” and thanks for working to get the best price. Ms. Southard thanks for the no pressure financing! Ms. Lisa thank you for putting up with me and getting the socket set for taking my old plates off. I am still waiting on my bed liner Lisa :) just let me know when your ready to get it installed. On a more serious note.....Thanks for top notch service, I have a Ford Dealership less then 10 minutes down the road and I made the trip to Lebanon Ford..... thanks for everything!
Convenient location, immaculate showroom, large inventory, and the best part: The people we dealt with! Friendly and knowledgeable! They not only answered all our questions, but had valuable input as well! Thanks, Jeremy, Jenny and Niko!
Angela, Niko, Danny and Josh all did a great job and made my car buying experience great! Fantastic dealership!!. So proud to be driving a Ford!