I came in without an appointment expecting to sit for hours! 1 hour later I was back in my CLEAN vehicle. The entire service department went out of their way to make me comfortable Thank you guys so much!
"Friendly, professional, prompt, good service "
This was my 2nd visit to Lexus Knoxville to get my new Lexus services. Theybwere professional, friendly, prompt and explained my services to me. I had a loaner car immediately waiting and they washed my car while they had it.
I’ve always had first class service with Lexus. Shiloh treats me like family. So professional and concise. She always makes me feel like she’s got my best interest in mind. You guys are top notch.
"Love my new SUV!!!!!!"
The ONLY negative was the paper work!!!!! It does take awhile. REGARDLESS we may be Lexus owners from now. The entire experience was first rate. Our salesman first rate and spent as much time as we needed to find the right SUV for us. Thanks Nordehl. We'll be back.
"The way you want to be treated."
What an exceptional car buying experience! This is the way it is supposed to be! We were treated with respect and without pressure. We will be back!
"Truly exceptional service"
I know I am always going to be taken care of by every person I come in contact with at Lexus of Knoxville. Have been a customer since 2006. Would never go anywhere else.
"Employees who listen to needs/wants"
We have purchased two SUVs and have nothing but praise for the way they serviced us and our cars. The people at Lexus do a GREAT job.
Other Employees Tagged:
, Jeff Brackett,Phil Johnson, Colton Slagley, Tina (receptionist)
"Great place to shop for a car"
Walked in and greeted by Nordehl, told him what I wanted and did everything to get it done...super personable...great salesman..even looked at one I couldn't afford but showed it to me anyway..
Finance department super fast...was in and out with my new car in 3 hrs. Super classy place and staff...If your wanting a new Lexus,see Nordehl ,super nice guy..Made sure I got my car ..Total class act
This is the second time I have brought my Lexus in for service. Harry helped me both times , he was so professional with both visits. Explained what was to be done and provided me with a courtesy Lexus. I received text messages throughout the experience. I travel 2 1/2- 3 hours to bring my Lexus back. I have been extremely impressed with the dealership and service
Other Employees Tagged:
"Customer Focused, Courteous and Professional"
The entire staff at Lexus of Knoxville exceeded expectations from my initial test drive to the closing of my vehicle. Brice was knowledgeable and prepared to answer my questions based off of the conversation pieces discussed prior to my appointment. He was helpful but not pushy, and ultimately worked on my behalf to make sure that I got into the Lexus vehicle that fit my needs within my budget. From the sales floor to the finance office to the dedicated onsite technology specialist, every single person on the Lexus of Knoxville team made it clear they were appreciative and happy to welcome me to the Lexus family.