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Omar Perez
Omar Perez, Service Advisor, Key Hyundai of Milford
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Omar Perez

Service Advisor

Key Hyundai of Milford

566 Bridgeport Ave
Milford, CT 06460

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2 Reviews of Omar Perez

July 22, 2018

Dealership Rating

"Is this a scam site? Doesn't relate to my experiences there"

- Verified user.

Jill Merriam, owner, calls herself, "Dealer for the People." This is far from my experience with this dealership. I would say, Jill Merriam, "Dealer for Herself." After seeing one of their salespeople several years ago, I wanted to buy a new 2013 Hyundai Sonata with all the bells and whistles. After my initial visit, I called and left several messages. These were never returned. Bought the car somewhere else. Since then, when I have taken this Sonata to them for recalls and services, I was kept waiting for a long time as the service staff chatted amongst themselves, indifferent to a waiting customer. Of course, after I lodged an email complaint, I got all sorts of apologetic calls, Unfortunately, things didn't change with this dealership. Another time, it took 1-2 hours longer than stated for a recall repair. Last weekend, I saw another staff person to discuss the purchase of a used Sonata. After meeting with the salesperson, I told them I would call them back within 48-hours. I did, left a message and am still waiting for a return call 5 days later. Even if they sold the car, good customer service suggests a prompt immediate return call to a message. I will never look to them for another purchase. Beware if you want a great price and great customer service. Go somewhere else.

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Recommend Dealer
No

February 23, 2017

Dealership Rating

"Picked the right place to go!"

- angelefavire Verified Customer

We were at a different dealership who wasn't willing or couldn't get us approved. We called while still at the other dealership to see if someone could meet with us and help. From the first phone call ... and an appointment 5 minutes later it was a Great experience ... they took the time and worked hard to get me into a new vehicle!

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Recommend Dealer
Yes

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