Orlando House

Nick was very knowledgeable and helpful to us when we purchased our vehicle. He was very helpful to relate to us and explain every detail about the process. purchased our vehicle. He was very helpful to relate to us and explain every detail about the process. More

Helpful 0

Report | Print

We went to Nelson Mazda on a Saturday in Murfreesboro to look for the Snowflake White Pearl CX-30 I saw online, however, it was sold a few hours after we came. Orlando House tried his best to show us other look for the Snowflake White Pearl CX-30 I saw online, however, it was sold a few hours after we came. Orlando House tried his best to show us other available car models within our price range but I was set on getting either a red or white CX-30 before I return my car rental Tuesday the following week. He followed us outside as we were leaving and told us about a black CX-30 that is coming on site at the end of the month. He explained that they will offer a loaner car until the black CX-30 arrives. He also informed us that another white CX-30 is in negotiation process with another customer at another site, and he will call me that night if the sale doesn't push through. We put $1000 down on the black CX-30 that will be transferrable to the white one once it becomes available. He then called me Monday and told me that he is on his way to Mazda dealership in Clarksville doing a trade to get the white one I wanted. He went above and beyond to ensure I get the car I really wanted and not just what I had to at the moment. We came back Tuesday but Orlando House was off. We were then referred to Jeffery Berguson who is also an amazing person. When he found out our preapproved bank interest rate was,he spoke with his Finance team to see if they can match or even lower the interest rate and they did! It was lowered by 1.0 point! He told us about the other offerings they have for the car we were purchasing but never pressured us into getting any of it. He was very patient like Orlando was to me with all the questions I had. These guys' exceptional customer service is undeniable! They truly went above and beyond our expectations! They spoke to us like we have known each other for a long time... they made us feel like we are family. This is our 2nd Mazda and the first buying experience we had with Liz Roche in 2019 was the same as what we had with Orlando and Jeff! Nelson Mazda is truly blessed to have these amazing people working with them! We have nothing but praises! Thank you very much!!!! More

Helpful 0

Report | Print

Great customer service! Orlando and Johnny were very helpful. They made the process so smooth. Orlando and Johnny were very helpful. They made the process so smooth. More

Helpful 0

Report | Print

I visited a couple of weeks ago. The staff are quite friendly. Thanks so much The staff are quite friendly. Thanks so much More

Helpful 0

Report | Print

I was looking at a Hyundai veloster did a test drive and found that the right front wheel bearing was bad I asked if they would replace it and I would buy the car they said they would not replace the bearin found that the right front wheel bearing was bad I asked if they would replace it and I would buy the car they said they would not replace the bearing because the car was being offered to the public before sending it to auction we all know they will not make as much money at the auction that they would selling it outright even if they had changed the wheel bearing. So when they say they work for customer satisfaction I would have to say they don't looks like they need to change the way they work for it. More

Helpful 0

Report | Print

Everyone was very courteous and professional. The sales team worked together efficiently to make the purchase of my 2021 Mazda a pleasant experience. Great job by great people!! team worked together efficiently to make the purchase of my 2021 Mazda a pleasant experience. Great job by great people!! More

Helpful 0

Report | Print

I loved how honest and upfront everyone was. And the exceptional help was incredible thanks! exceptional help was incredible thanks! More

by TAMBRIN98 Verified Customer Verified Customer

Helpful 0

Report | Print

I had my vehicle towed to Nelson to replace the alternator initially. An option I thought of was to trade my car in and take the loss of value instead of putting money into the repair. I figured it alternator initially. An option I thought of was to trade my car in and take the loss of value instead of putting money into the repair. I figured it would be a stress filled situation with that type of deal and too much hassle for the dealership to entertain that idea. However, Alysson made the entire process the easiest I’ve ever experienced with a dealership. She has an extremely up front and honest approach which is greatly appreciated. The patience she has to have to deal with my awful communication is top notch. I want to say thank you to her and my guy, Orlando, for going out of their way to pick me up from my apartment to get me to the dealership. 10/10 legit good people. More

Helpful 0

Report | Print

Orlando was great to work with. Super charismatic as well as honest and down to earth. Had a great experience and love my new madzda cx30. as honest and down to earth. Had a great experience and love my new madzda cx30. More

by adgibbs21 Verified Customer Verified Customer

Helpful 0

Report | Print

Great follow through by the team. Team was responsive. Disappointing that the navigation chip was not included and they were charging $300 when you can get it for $50. It if hadn’t been for that, I would Disappointing that the navigation chip was not included and they were charging $300 when you can get it for $50. It if hadn’t been for that, I would have given five stars. More

by nicolebarnes7 Verified Customer Verified Customer

Helpful 0

Report | Print