Oulay Inthaphone

Great people, and service. Always getting my car back clean, unlike some other BMW dealers who leave the mats and side door sills in dirt. Always getting my car back clean, unlike some other BMW dealers who leave the mats and side door sills in dirt. More

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Oulay is a dedicated and caring service tech. I appreciate his efforts in maintaining my vehicle. I appreciate his efforts in maintaining my vehicle. More

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Have been going here for years. Great service as always! Very considerate and attentive. Never high pressure. Great service as always! Very considerate and attentive. Never high pressure. More

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We're absolutely satisfied with service courtesy and knowledge We will be back and recommend others knowledge We will be back and recommend others More

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Been a customer for 10 years at this dealership. Great customer service people to work with.over the years. My experience has been fast and totally competent service! Great customer service people to work with.over the years. My experience has been fast and totally competent service! More

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My X5 had a problem with the wiper fluid pumps and my normal mechanic couldn't address it so had to bring it to a dealer. Brought it to Herb Chambers Sudbury and they did a solid job fixing it in a timel normal mechanic couldn't address it so had to bring it to a dealer. Brought it to Herb Chambers Sudbury and they did a solid job fixing it in a timely manner. However, about 5 days later I was on the road in heavy rain and had leaking coming in from the roof. I called them back to explain this had never happened before and the sunroof drains probably got clogged while work was being done the prior week. Oulay in the service department told me this could not possibly be their fault. He told me people always think something goes wrong with the car in their shop but it's never their fault. Great experience so far. Escalated to Justin who also told me they could not be correlated, despite the fact that the leak was coming from the same part of the car where the wiper fluid reservoir is and the drain goes all the way down to the tire (right where the work was done the prior week). Horrible experience and now I'm out another nearly $1k because they would not take any responsibility for their work and insisted it was just a coincidence. I went through with the work because I have a newborn at home and can't afford to go back and forth with them. Don't bring your car here. More

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Jack is a very impressive young man Drive persistence followup Tremendous asset to bmw Sudbury followup Tremendous asset to bmw Sudbury More

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Oulay was professional and provided excellent customer service. He addressed some additional concerns with the car and helped transfer our preferred service center from California to Sudbury, MA. While wa service. He addressed some additional concerns with the car and helped transfer our preferred service center from California to Sudbury, MA. While waiting, Jaime helped me test drive the i4 xDrive40. He was also professional and helpful with my questions. More

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Appointment and loaner was a streamlined process. The service advisor was helpful and overall a good experience The service advisor was helpful and overall a good experience More

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Good job. Very thorough. What else do I need to say? Have a nice day Very thorough. What else do I need to say? Have a nice day More

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