Chrysler Dodge Jeep Ram of Clifton Park

My salesman told me a remote starter could be installed on my 2023 Jeep Renegade. He even gave me the card of an idependent repair service with the comment that I should never buy an accessory from their on my 2023 Jeep Renegade. He even gave me the card of an idependent repair service with the comment that I should never buy an accessory from their dealership because it would be too expensive (even mentioned Temu, I believe a cheap imitation Japanese company) as a source. After signing the contract and taking delivery I was told a remote starter wasn't made for my Jeep. After numerous attempts to contact my salesman, Luis Bernacet, your dealership owner, Brian Dennis and Carl Harris, I have been ignored. I was and still am to this day. In addition even though I was told by Carl Harris that the the person who referred me would receive a referral check, this has not happened even with phone calls and emails. Unfortunately my future referrals must be to Lia or Goldstein. More

Buyer beware They make everything appear perfectly on their record although it’s not the case. Purchased the vehicle pre owned (which means nothing here) certified in July. It is October currently. Fir their record although it’s not the case. Purchased the vehicle pre owned (which means nothing here) certified in July. It is October currently. First week called about vehicle shaking They immediately started giving us costs for repair. Cost?!? We just bought the vehicle. First red flag. We then started feeling the brakes spongy so we thought the shaking could be from bad brakes. So made an appt. Brought the vehicle in and they said the brakes are fine. Any good mechanic would’ve saw worn tires. They sent us on our way and the shaking continued. Called again. No appts avail for quite some time. They did not document. But now it’s on us bec apparently we need to make sure they document and confirm it or they can say they never got the call. Called again to complain of shaking and set up oil change. Again appt pushed out bec nothing available. In the meantime we found all four tires are worn inside which means an issue such as alignment they have no openings so push it off way longer although they said the tires could be causing the issue We bring in to have tires checked and they said they pass inspection but handed me a quote for new ones This is unacceptable for a vehicle we have had three month and a couple weeks. The manager came to speak to me and defend that the vehicle passes inspection which is barely if it is. He told me I put too many miles on and what is he supposed to do give me tires when I put 7000 miles on? He put it all back on me as though I caused all of this in that short time. Unacceptable! My mileage works out to be about 500 per week. They claim the tires were passed and fine when I bought despite the issues for the start! I should not be having to buy tires in three months for a clear issue if all 4 are bad. Red flag should’ve been when they accidentally included full warranty in my purchase and made the vehicle almost unaffordable then when we caught it they acted like they had no idea! They are rude pompous and unprofessional with no customer care in mind from the start! Will never step foot in this place again. Bad business practice Reporting to better business Update: funny after my review, they leave a message like contact so we can help for a fasad. I called this guy numerous times with no response. Took the vehicle to another dealer who confirm original tires in 2019 are still on. He said the tires passed inspection by the dealer bec of only looking tread on one side, but they don’t pass due to the inside completely worn. They skipped seeing that part. He said the vehicle is out of alignment and that this wear was not done in the time I had the vehicle. And put my family in danger in the road! More

beware, was told oil was changed on a car i bought 3 thousand miles later needs an oil change . probably did not change oil at all see my other review. wow this is unbelievable do not trust these clow thousand miles later needs an oil change . probably did not change oil at all see my other review. wow this is unbelievable do not trust these clowns More

Absolutely horrible experience. Dishonest😟and frustrating.. They changed my monthly payment one day after finalizing the purchase. DO NOT trust them. Dishonest😟and frustrating.. They changed my monthly payment one day after finalizing the purchase. DO NOT trust them. More

I wish the was a number lower than 1. This is the most horrible dealership I've been to in my entire life. Poor work. Poorly trained staff. Potholes in the parking lot. Awful. Ove This is the most horrible dealership I've been to in my entire life. Poor work. Poorly trained staff. Potholes in the parking lot. Awful. Overcharges. More

Bait and switch shop. I received confirmation a jeep was available at 3pm, made an appt to meet with sales team @5:15, drive an hour to see it only to be informed it was I received confirmation a jeep was available at 3pm, made an appt to meet with sales team @5:15, drive an hour to see it only to be informed it was sold an hour before I got there. No call to let me know it was no longer for sale. As of 7pm, the jeep is still listed as available on site. More

Back when this was zappone they were awesome to go to but since they got purchased by a larger company services seem to go downhill they've rescheduled my service appointment twice stating they couldn't get since they got purchased by a larger company services seem to go downhill they've rescheduled my service appointment twice stating they couldn't get to my vehicle and had no guarantee that they could even start it with the next service appointment. Very dismissive when I asked what the holdup was. More

My sunroof has been leaking causing the wind deflector to be soaked and smelling musty. CP DJR looked at my car and said it was normal and the seal shouldn’t prevent 100% of water from entering. Lia CJDR be soaked and smelling musty. CP DJR looked at my car and said it was normal and the seal shouldn’t prevent 100% of water from entering. Lia CJDR inspected my car and fixed the issue. With the monsoon we had yesterday the seal did what it was suppose to do - keep the water out. More

Horrible customer service! Just recently bought my first Jeep and the salesman was totally unresponsive while I was waiting to pick it up. The salesman then harassed me until I Just recently bought my first Jeep and the salesman was totally unresponsive while I was waiting to pick it up. The salesman then harassed me until I gave him a 5 star review. He threatened that he wouldn’t get paid if I didn’t give him a perfect review. Very uncomfortable situation! More