Paul Berggren | Page 3

frustration - connected with an online advertisement - treated poorly by salesman named Tyler - manager Paul Berggren called because I reached out to your deal - connected with an online advertisement - treated poorly by salesman named Tyler - manager Paul Berggren called because I reached out to your dealership a second time via online ad - shared my frustrations related to your dealership ignoring me and my interest in a vehicle on your lot - I explained to Paul that I wanted the Honda Civic on lot and I had about 3-4 hour drive down - Paul stated on the phone that he would hold car in the morning once I verified I was coming down - The next morning Paul would not commit to holding the vehicle for me via text message - We drove down anyway and it took us about 4 hours due to traffic and stopping for breaks - I was very disappointed that Paul had Tyler work with us especially after I told him on the phone the previous evening that Tyler had blown us off and ignored us - Tyler did not apologize or explain why he ignored my text messages and/or phone calls. - Tyler is a poor salesman in my opinion (maybe inexperienced not sure...maybe not the job for him) - Honda Civic had a crack in bumper on passenger side unknown to us until we observed it. That ended our interest in that vehicle. - At times we would come back in after a test drive and be waiting for a long time before Tyler would reengage us. We then kind of transitioned to Paul and worked with him. - I hope Tyler did not get credit for the sale because he should not have. - Many factors played into our decision to purchase from your dealership. Tyler and Paul were not a positive influence in that decision. - Once my wife made a decision that she wanted the Hyundai Sonata it was a done deal (well that's what I thought.) - We went to lunch and ate and talked about it. Upon going back to the dealership it was Paul who we found and told him that we wanted to purchase the Sonata. - We were then shuffled down the assembly line of people needed to finish the deal. - Mitch was a nice guy. - Ryan Anderson put an end to the deal when he offered over 6% interest. I immediately told him that the sale was off and I begin to walk out the door. He said, "you're not going to get 4%" and I said I know that I can get better than the over 6% he was offering. Ryan asked, "what do you want?" I said lower than 6%. He mumbled about "other banks that had not gotten back to him yet." What? If all the banks have not gotten back with rates, why are we even talking? Get the lowest possible rate and then let me know what that is. Don't play games. - Ryan Anderson then proceeded to belittle me and my wife saying "you are only financing $10,000" multiple times. What? Reality check. To some people on this planet $10,000 is a lot of money. Please keep us peasants in mind. We do come around once in a while to purchase lowly, used vehicles. - After Ryan secured a lower rate 5.5% and we did a larger down payment we had a monthly car payment that works for us. Then Ryan said, "you now have a car payment lower than my phone bill." What? What is that supposed to mean. Wow. - Anyway to top it off as we drove away from the dealership my wife was driving behind me in her van. She flagged me down and said that my passenger brake light was out. In lieu of going back to the dealership I drove to Walmart and purchased two bulbs for $4.50 and replaced it myself. - Maybe all of my frustration stemmed from my initial encounter with Tyler and that carried over. Maybe not. Nonetheless, I wanted that Honda Civic and that did not work out. We left buying a car. - Hope my feedback will help you treat people better going forward. More

by candjsaylor Verified Customer Verified Customer

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Leasing a car I went to luther Nissan with my previous Nissan sentra and loved the environment. When I went to look t cars they listened to what I was looking for a I went to luther Nissan with my previous Nissan sentra and loved the environment. When I went to look t cars they listened to what I was looking for and made the process of leasing a new car very easy. More

by ashleyk137 Verified Customer Verified Customer

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Another Nissan from Luther It had been 12 years since I had bought my last new car at Nissan. Once I had decided to by a Rogue I thought right away about the last experience wi It had been 12 years since I had bought my last new car at Nissan. Once I had decided to by a Rogue I thought right away about the last experience with Luther Nissan in Inver Grove Heights. I was not disappointed. Very personable and knowledgeable salespeople guided me through another enjoyable experience. More

by Douger Verified Customer Verified Customer

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5 stars Great experience starting with management Mr Berggren very friendly, Erick sales guy was fantastic helped the entire process ,and Ryan finance guy f Great experience starting with management Mr Berggren very friendly, Erick sales guy was fantastic helped the entire process ,and Ryan finance guy fun to work with excellent people so happy with my purchase. More

by edwinvasquez Verified Customer Verified Customer

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Not rushed into a decision From the moment I received a friendly greeting from Tyler to the moment i signed the last document with Jamie everyone had a smile on their face. Even From the moment I received a friendly greeting from Tyler to the moment i signed the last document with Jamie everyone had a smile on their face. Even with other customers waiting I didn't feel like I was being rushed through the process. More

by bmay Verified Customer Verified Customer

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Great first time experience Extremely thorough in meeting my needs for a new car at a great price! They sure do know about how to make a deal happen! Extremely thorough in meeting my needs for a new car at a great price! They sure do know about how to make a deal happen! More

by Makelikeatreeandleaf Verified Customer Verified Customer

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Never gave up! This was a special purchase since it’s out 10th Nissan vehicle! It’s the 9th with this dealership. And look forward to our next! This was a special purchase since it’s out 10th Nissan vehicle! It’s the 9th with this dealership. And look forward to our next! More

by RUSLOGRONO Verified Customer Verified Customer

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First Oil Change Excellent service. The service rep for my first oil change didn't give me hid name, but he assisted me at the first station. He was very nice, answere Excellent service. The service rep for my first oil change didn't give me hid name, but he assisted me at the first station. He was very nice, answered all my questions and got me in and out of there in well under an hour. Scott made my appt on the phone and was very accommodating. More

by CATHYTERRACINA33 Verified Customer Verified Customer

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I Had a great car buying experiance I looked online. And liked the prices of their car's. So I went to Luther Nissan. 5/18/18 I was greeted cheerfully by Mary Taaffe. Who paged a salesm I looked online. And liked the prices of their car's. So I went to Luther Nissan. 5/18/18 I was greeted cheerfully by Mary Taaffe. Who paged a salesman to come and assist me. Charles Mann. Greeted me and asked if I wanted a bottle of water. We went to his desk. I told him the kind of car I was looking for. He checked where the cars were. And we went out and compared car's price and option's. I found the one I liked. We took it for a test drive. I really liked the car. ( of coarse it was a nicer car then I was planing on.) But I wanted it. Paul Berggren came over and helped with my trade in. We looked again at some cheaper cars. But I wanted the car I picked. They both stayed late. So I could get my new car. I've been back twice. Charles programmed the navigation and phone, and the nissan connect service and the garage remotes. Thank you. All More

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Great service in a happening place! Marcus and Paul took care of us while we were there on a very busy Saturday. I can't say enough about Paul and how he went put oc his way to make sure Marcus and Paul took care of us while we were there on a very busy Saturday. I can't say enough about Paul and how he went put oc his way to make sure we were taken care of. He met me in the lot to look at the vehicle and the handoff to Marcus was smooth. Marcus is the real deal and together with Paul they had us taken care of in no time. When the transaction went past closing time it was handled very professionally. More

by KryptoSteve Verified Customer Verified Customer

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