"MUCH, MUCH BETTER NOW, AND HOW!"
The prior three times I came in for service at the service center, no one could find my paperwork. I had neither an appointment nor a loaner car, even though I knew better. Each time, however, after making a fuss, they’d give me a loaner and do the maintenance. Who wants to do that every time? This time it seemed as if the same thing was going to happen. However, my service manager was Rob Picone, who, instead of arguing with me, went in to see if he could find the paperwork. I knew I wouldn’t have a loaner car when I booked the appointment. That was not an issue. Rob found the paperwork and got things going. What a pleasure! I had to wait, but the car was going to be worked on and when it was ready, it came out humming and sparkling. By the way, during the wait I went into the showroom, talked to Steve Godden and decided to buy a new Mercedes! He brought me over to Paul Demicco to do the purchase. I felt like a real Mercedes owner again. I’m glad I went back there, because I always liked Mercedes-Benz of Smithtown. And, now my faith in them is restored. Next time, I’ll give them the 5 Stars they deserve!
Other Employees Tagged:
, Janet at the front desk. A professional with a great smile and welcoming way!
"Second Merceades "
This is my Second purchase from Smithtown Merceades Benz. Paul DiMarco sold me both cars. From Sales to Sevice I highly recommend them. They couldn’t be nicer.
Always great service at Smithtown Mercedes. I have bought and serviced about 12 cars with them over the past 20 years. Would not go anywhere else.
Good job...fast... they are very helpful..good dealer to do business with. Honest.I am doing business with them for the last 14 years never had a problem
"It was great "
This was the best experience I ever had at a dealership, Paul Dimmico was amazing, he took care of me and was very knowledgeable and personable
"Paul is Simply Amazing"
Paul went above and beyond what is expected of a salesman. He met all of my needs and more and listened to me every step of the way. He's pretty funny, too, and a cool guy in general. I'm definitely getting all of my Mercedes cars from him from now on since Mercedes-Benz of Huntington is useless, rude, and unfriendly.
"Love my SUV "
Paul DeMiccio is the best in sales' never pushy, listens very well! Great experience ! Will continue to stay with mercedes and buy from Paul! He made the transaction so easy, and did the right thing!
The team was very helpful. You have a knowledgeable staff, friendly, kind and considerate. The team had me in and out very fast and that is how I like to work.
Paul DeMicco was very professional through out the entire process. One thing about this location is how the entire team is nice and go above and beyond. Each and everyone at that particular location From the receptionist to the Manager made me and family feel comfortable through out the process and We appreciate you guys. I would strongly recommend Mercedes-Benz of Smithtown to anyone looking to buy new or used certified pre-owned. 🙏🙏👍
The service element and professionalism goes way beyond at this dealership. Paul DeMicco has been my go to guy for years. This is my 7th MB and I wouldn't ever think about anywhere else.