Genesis of Cool Springs

I purchased my GV80 4/23. Was promised a loaner car when I brought my car in for service. I have tried for 2 months to get a manager to return a phone call. My car at 6000k Was promised a loaner car when I brought my car in for service. I have tried for 2 months to get a manager to return a phone call. My car at 6000k miles has issues, tires also wearing prematurely. I called for service and they will not schedule a loaner without manager approval. I’ve left several messages and email for loaner request with no manager response. I had to make an appointment being located 2 hours away with no loaner. My appointment could not be scheduled less than 6 weeks out. Poor service, customer service and response time. I will NEVER Purchase another Genesis. More

The buying experience was OK. Had to make adjustments on final price. After the first service @ 6,628 miles, 1-26-23 vehicle developed electrical problems. To date 5-23-23 prob Had to make adjustments on final price. After the first service @ 6,628 miles, 1-26-23 vehicle developed electrical problems. To date 5-23-23 problem not resolved. Don't know when it will be fixed. More

I purchased a GV80 on 12/10/22 at Genesis of Cool Springs. From the beginning to the end of the sales process, it was the best car-buying experience of my life! The entire team was friendly, professi Springs. From the beginning to the end of the sales process, it was the best car-buying experience of my life! The entire team was friendly, professional and fair throughout the entire process. Thank you Sandy for answering all of my (many) questions and getting me in the door, your positive energy is infectious and was the reason I wanted to come to your dealership. Thanks Michael for making this such a smooth process. You are clearly knowledgeable about the industry and have a passion about Genesis. Thanks Mark for making the finance process easy and enjoyable as it can be... You did a great job of clearly explaining all of the options/ products and benefits of each product. A lot of paperwork, you made it clear. Finally, Brandon for driving the ship the entire way. These deals are never easy to put together, but you and your team went above and beyond to make this an enjoyable experience. I just bought this one, but I’m already looking forward to working with the entire team on the next one. Couldn’t be happier! More

I don’t have a big enough vocabulary to explain what an amazing experience I had buying a car here. Jay is above and beyond the best person to deal with because he is so kind, yet so genuine. We have pu amazing experience I had buying a car here. Jay is above and beyond the best person to deal with because he is so kind, yet so genuine. We have purchased many cars in our past and had terrible experiences and usually is combative. This felt easy. Ask for Jay, he deserves all your business and support. I’ll also say Haj was part of our sale and was also great! The financing with Mike was an excellent experience. He was patient, kind and also felt very genuine. I needed to come back a week later for something and even though the sale was over, I was still met with kindness and enthusiasm. I even popped into the service center for a moment and everyone had a smile and jumped at the chance to help me. I didn’t know a car buying experience could be like this. They are also the Hyundai of Cool Springs so they have customers for life so far. Thank you all! More

I just bought a GV80 from Greg Morgan. Greg was very helpful and professional throughout the entire process. It was a very professional and positive experience. helpful and professional throughout the entire process. It was a very professional and positive experience. More

Genesis of Cool springs was great! Everyone was very friendly from the moment we walked in the door. Hannah, our salesperson, was awesome! She communicated with us throughout the whole process and took friendly from the moment we walked in the door. Hannah, our salesperson, was awesome! She communicated with us throughout the whole process and took great care to show us how to operate everything. Everyone we dealt with was professional and knowledgeable. We will definitely tell our friends to go there! More

Kim Duncan did an excellent job of respecting my time and was very responsive in answering my questions. He made the process easy. He explained everything well and has followed up several times. Recommend was very responsive in answering my questions. He made the process easy. He explained everything well and has followed up several times. Recommend More

Hannah was excellent to work with and made everything easy! easy! More