"Helpful and easy to work with"
Paul was responsive and cooperative. 3 of 4 seatbelts don't work properly - they don't retract or tension on sudden stop - and that should be part of the car maintenance checklist. Lesson learned for me, but who tests drives a car then checks the passenger seatbelts?
"A knowledgeable, low-pressure dealership "
- John H.
They did everything that I asked of them. They traded another dealer for the car I showed them, negotiated via e-mail, gave me the deal I wanted, and continually kept me informed along the way. I'd also like to point out that I visited a total of five (5) VW dealerships along the way. Fairfield was by far my favorite. They started with a reasonable price for my trade-in, did not hassle me to pay for extra warranties, and at no point did I feel pressured/uncomfortable. If you go there, ask for Scott Sargent.
"Pressure free experience"
I recently purchased a 2015 VW Passat Sport TSI.
I am very happy with my purchase experience and the immediate service that was done after they found that the car needed new brake rotors and pads. However, it would’ve been nice had this been taken care of during their maintenance inspection of the car prior to being sold.
Nevertheless, once I reported the problem they took care of it, along with doing a full wheel alignment and tire balancing.
I found it easy to do business with Paul and Ron as well as the nice young lady at the service dept.
The only thing I have to get back with them about is that I don’t think the front floor mats actually go to this car because they don’t snap into the floor area properly.
"Excellent, easy, affordable "
Super happy and stoked on my purchase if my 08 civic si! Had a few concerns afterwards but they handled them professionally and accordingly. 10/10
"Finally a honest car dealership "
Because I went there without calling first and the vehicle was actually there on their lot just as advertised finally an honest dealership thank you and the people were very very nice and courteous also . Unlike some of the other dealerships that I have went to and they were very dishonest I’ll never go to those dealerships again but I would always go back to the Volkswagen dealership
Other Employees Tagged:
, Ed- ( boss)?
"Service is excellent!"
- Jim & Paz
Very professional staff and great communication on all the work I brought the car in for, as well as complete inspection to be sure all mechanical items were good to go!
Other Employees Tagged:
, General manager took the time out to meet me and discuss my great Sales experience and Service follow-up!
They were professional and quick. Came in for oil change, I was running late but they still took me and was pleasant. Also took the time to wash the car.