"Ford Edge Purchase"
My wife and I have been long time customers of Saybrook Ford. We purchased a new Ford Fusion back in 2009 and have always got the service done at Saybook Ford. The staff has always been accommodating and helpful. Paul Visconti the service manager has always gone above and beyond to help. We recently purchased a used Ford Edge. Their have been some problems with the vehicle but Sayboork Ford have been stand up guys and have covered the issues that needed to be addressed. We will continue doing business with them for the foreseeable future.
great staff paul was very helpful the service work was done in a timely fashion the pricing was very fair i will be returning to saybrook ford in the future
Paul Visconti is very professional, knowledgeable, and friendly. He answers all questions and informs me of upcoming services to keep my car working to its best
"Worst experience ever and would not recommend them to..."
Worst experience ever and would not recommend them to anyone looking to buy or service a ford vehicle. Slow service and did not repair initial problem correctly and my vehicle was in the shop for over 2.5 weeks after purchasing the vehicle there less than six months before!!!!
"I have now purchased two trucks from Ed in the past four..."
I have now purchased two trucks from Ed in the past four years, one in 2008 and one just the other day. Ed remembered exactly what my needs where in a truck and was sure to be sure they haven't changed. He also made sure that I knew all the changes that have been made to the truck and recommend features from there that I would like and one I no longer needed. The one thing that draws me to Ed as my salesperson and one of the reasons I recommend him to friends and family is his no pressure approach. He puts you at ease and just gets it done. I have a Ford dealer just down the street from my house but because of Ed and the staff including the service dept I drive four town away to not just buy my truck but also to have the dealer service my truck. Mind you I am not an easy customer, I have a very specific truck that I want, from color, model, and options. As I said Ed makes sure He finds what I want at the same time reassuring that my needs haven't changed and making sure I understand the changes. Ed also won't just tell you what you want to hear, he is honest and up front with reality of a purchase.
THANK YOU Ed for your help and hard work.
"Steve - Clearly a leader, understands needs of customers..."
Steve - Clearly a leader, understands needs of customers and his staff, knows how to use a wrench, a team builder who could be working in Nascar.
Paul - Great depth of knowledge on all cars regardless of make or date of manufacture. Generous and thoughtfull to customers and staff.
Ed - Knew about the coming of internet car sales early from training and unique personal experience. Honest with customers and has a lot of contacts because of it.
Other Employees Tagged:
, Ed isenburg, Steve, Paul, Mark and others
"Ed got the sale because he listened to our specific car..."
Ed got the sale because he listened to our specific car purchasing needs and worked to meet those needs. It was the first pleasant car purchasing experience in 40+ years.
Other Employees Tagged:
Edward Isenburg in Sales; Paul & Fred in service