"Excellent Dealership, Great Salesperson"
I leased a new Audi a7 from Classic Audi, and Peter was a pleasure to work with. He was extremely honest, helpful, and responsive. I would highly recommend Classic Audi and Peter Civale.
We had a good experience with Classic Audi. It took a little while and it pays to be an informed customer. Know what you are doing and to what you are entitled and the sales folks will deliver you a decent deal. Go into it with ignorance, and unfortunately you'll end up with something less.
"The class and professionalism of audi"
- Andrew S
Over the past week and two visits to this dealership I would give Audi and Peter, a 5.0 no questions asked.
Let me just say that I make my living in sales so yes, I’m aware of the tricks of the trade and of course had that slight bit of skepticism walking in (as most buyers should).
On our first visit we met Peter and test drove one if the CPO Q3s on the lot. He was busy but went out of his way to make time for us, did not rush us at all, offered us drinks, donuts, I mean really just a nice guy. I got his business card and said we would like to think about it and will be in touch. He reiterated that the ball is in my court and that he is happy to speak w me when Im ready (unlike some other used car shops we had been in touch w).
5 days go by and I began exchanging emails with Peter, now interested in an A3 they had on the lot. He got back to me promptly. He knew my budget and the A3 happened to be a bit over, so he sent me some other options too. 8 hours later, my wife and I met him to walk through options. ended up test driving the A3 and loved it.
We got back to the dealership and quickly worked out a financing plan that worked for me. Peter always had our interests front of mind. Frankly, I wish everyone can have the experience we had, and I think they can. Treat people with respect and be straight forward and they’ll do the same with you!
I hope to buy another Audi from them in the future.
"Great sales, great service. Overall, excellent experience!"
My favorite car dealer. I've bought/leased cars from them for years. Sales is great, and so is service. Best in the tri-state area.
Regarding my experience in dealing with Classic Audi for the time. Great salesperson Peter who made my dealing with Classic very easy. No pressure, listen to what I wanted and a very smooth transaction with the dealership. I was extremely happy with my experience. I would highly recommend them if your looking for a vehicle..
Peter, with Classic Audi, delivers great service in your search for a car! I highly recommend contacting him if you are searching for an Audi!
"Easy in and out"
I had a very good experience at Classic Audi. I shopped two other Audi dealers. Peter C was available, served up exactly what I requested - even had a few cars to choose from and got me the deal I felt comfortable with with no B.S.
I wanted to communicate by email, come in only when I had cars to see and deal ready to execute. All paper work was streamlined And completed in advance of my visit. Honest, direct and quick.
Other Employees Tagged:
Leticia Perez - great follow up.
"My new S3"
Great place to buy a car. Knowledgeable, efficient, honest, friendly and welcoming from the moment you step into the showroom. My brand specialist/salesperson was Peter Civale- I highly recommend him. Bought a 2016 S3 with under 10,000 miles.....I’m extremely satisfied and Peter made it happen.
"It didn't have to be such an awful experience"
Car is great, Classic Audi is just awful. This was the worst car buying experience I have had and the shame of it is it should have been a slam-dunk 5 out of 5 rating, but instead I only wish I could rate them -1. I bought a CPO car which, among other things, is supposed to come clean and with a full tank of gas. At delivery simple/silly things were wrong, items weren’t fixed properly, car was filthy (They actually said “sorry we don’t have a hose to rinse it” while we were watching their detailer work on another car for delivery) and it had no gas (Peter, the sales person, told me “sorry the fuel light is on, we took $40 off the price go down the block an fill it up yourself” and BTW It cost more than $40 to fill the car). About 3 weeks later, and before my temporary registration, expired I had to chase them to find out where my registration was. Needless to say, after multiple follow-ups, I went days without being able to drive my car because they didn’t get me the registration before the temporary one expired. All they would say is “it’s not our fault we use a vendor to go to DMV”. Classic Audi seemed completely unable to understand that it was their vendor and therefore their responsibility. They also tried to explain to me that it was OK to drive the car on expired tags. Two Classic Audi people told me “I’ve never seen anyone get a ticket for that, you should be OK” (my attorney and my insurance agent got a good chuckle at that). To top things off they owed me what they referred to as “a small refund” (not sure who they are to judge what is a “small” dollar amount to me) which took me almost 2 months and multiple follow-ups to get. When I finally got the refund they withheld fees which I was explicitly told would not apply…yet somehow they did (hint - remember their vendor that couldn’t get me my plates on time?). But hey these are just “small” amounts of my money so what should it really matter right? These guys are just awful to deal with, especially Peter. They don’t communicate well, they don’t understand their products or customer service and they weren’t true to their word. If you do decide to get an Audi (again I love the vehicle) I recommend you avoid this dealership.
For what it’s worth my wife’s current car is coming off lease soon and now she won’t even look at the Audi after dealing with Classic Audi. Her comment was “why would I buy a car from a company that has dealerships like this to represent their brand?”.
Oh and yes I did make Audi Corporate aware my experience and the agent I am working with was mortified.
Very good friendly behavior, and very good service. My Audi looks perfect after the service with you guys. I am very much satisfied with your service.