Peter Carey
Peter Carey at Atlantic Toyota
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Peter Carey

Service Manager

Atlantic Toyota

671 Lynnway
Lynn, MA 01905

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25 Reviews

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25 Reviews

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25 Reviews of Peter Carey

March 04, 2024

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Employee Rating

Where do I start? When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty More

by maynorxrojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 07, 2024

Atlantic Toyota responded

I'm truly sorry to read about your experience. This is not the level of service we aim for, and it's clear that we've fallen short in this instance. I understand how frustrating these issues must be, especially with regard to the warranty confusion and vehicle location concerns you mentioned. We take all feedback seriously, as it helps us improve our services, so thank you for bringing this matter to our attention. If possible, could you please reach out directly? I'd like an opportunity to address your concerns personally and work toward a resolution together. Thank you, John Biggio - General Manager - 339-883-2505

Apr 01, 2024

maynorxrojas responded

I spoke to the GM, John B on the phone about 3-4 weeks ago. I have fully reflected on how that phone call went down. What feelings I felt while listening to John’s “ Apology” and his own reflections of the situation. I can tell you fully heartedly the 15 min phone call was a complete waste of time. Time I will never get back. I listen to the same fake apology I got from the service manager Peter or whatever his name is. The GM had me explain my side of the story. As soon as I got to the warranty part of my story (about the rim that needed changing) and he had the audacity to say “oh yeah the warranty you have used on your tires many times”. That caught me off guard. I had to think for a moment if indeed I have used it or not? Guess what who tf cares!? What is the reason for saying that? Well of course it some sort of deflection. GM why tf does it matter if I have used my warranty countless times or not!? Isn’t that why you guys PUSH extended warranty onto your customers and then you want to act surprised that I want to use it? And you can guess how the rest of the conversation went? Toyota Lynn does not like to take full accountability for their actions. Although unlike the service manager the GM did apologize and did recognized what their tech did wasn’t correct and they don’t tolerate joy rides etc etc. he did try to gaslight me like the service manager. Trust me I get it. You gotta defend your company. But not when I have all the evidence of the foul things this Toyota did to me. Both my parents have bought cars here. I Bought my car here (brand freaking New. 0 miles) and this is how I get treated? I have deeply reflected on our conversation John B, you said sorry but your intentions and the integrity of Toyota of Lynn was fully on display. Your true colors are showing John. John I keep thinking about what other people in my situation would have done. And you should consider yourself extremely lucky that I am calm, that I like to respect others the way I want to feel respected. Anyone else would try to sue etc. (I Have already contacted a lawyer) John, how do you think some one else would have reacted if you had them waiting in the waiting room for a long time then after being called up thinking the nightmare is finally over. You have to make a u-turn right back into the lot bc the noise is still there.. my god. You’re lucky I was too calm that day. Toyota of Lynn I leave you with this. I been to expressway Toyota twice (just recently) and wow you cannot compare. They are MILES ahead. Do better.

October 26, 2023

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The best Toyota dealership on the planet. The employees are highly trained, can answer all my questions and their service and pricing are all terrific. I’ve been doing business with Atlanti More

by dominators20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2023

Atlantic Toyota responded

We appreciate your continued business and loyalty, it means the world to us! We're so glad to have you as part of our Atlantic Toyota family. It's great to know that we've been able to consistently provide top-notch service and pricing for all these years. Here's to many more together!

July 18, 2023

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Employee Rating

Jeannette provided excellent service! ! She made sure my vehicle was taken care of promptly and kept me updated More

by Elmasbueno475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Atlantic Toyota responded

Thank you for the review! We're glad to hear that Jeannette provided excellent service and kept you informed. We appreciate your business and hope to see you again at Atlantic Toyota!

June 22, 2021

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Employee Rating

Absolutely terrible experience with this dealer. Like other people have said I drove 2 hours to pick up my truck with the assurance I could bring it home and nothing was done. I was pre approved the pric More

by C43ftw
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 07, 2021

Atlantic Toyota responded

This doesn't sound like the straightforward service we pride ourselves on here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and ensure that we do what we can to assist you in your car search. Please don't hesitate to give me a call. Thank you, John Biggio - General Manager - 339-883-2505

October 07, 2020

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Employee Rating

If hard work and long hours really take a toll on your looks then what is up with Andy Rocco guy, why does he look exactly the same as 16 years ago? More

by F. Castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2020

Atlantic Toyota responded

Andy is just as hardworking as you describe! We'll be sure to pass along your kind words to him. Thanks for your confidence in the Atlantic Toyota team!

October 06, 2020

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My growing family was in need of a larger vehicle and Mike Prach and Peter Carey ensured the process was incredibly smooth, painless and positive. The professionalism is top not at Atlantic Toyota and we More

by edwfothergill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Prach

Oct 06, 2020

Atlantic Toyota responded

Thank you so much for trusting us with such an important purchase! We are delighted to hear that Mike and Peter made it easy for you to find a great new vehicle for your family. Safe travels and hope to see you next time at Atlantic Toyota!

August 23, 2020

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Thirty three years with Atlantic Toyota should say everything. The management team is extremely helpful. The brothers John & William B have been with me since my first purchase of my Celica GTS.It’s t More

by ras3513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2020

Atlantic Toyota responded

Thank you for your loyalty to Atlantic Toyota! We appreciate you taking the time to share and shout out the team and are so proud to have earned your business. Safe travels and we hope to see you again down the road!

January 25, 2019

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Employee Rating

Fast service Went in for an oil change and left feeling like my car is brand new. The workers are super nice and they made sure I got in and out ASAP! More

by Leulue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 26, 2019

Atlantic Toyota responded

Thank you for the review! We're glad that you enjoyed working with our Service Department. We're always happy to help you!

December 12, 2018

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Employee Rating

Service I always bring my vehicles to Atlantic Toyota to be serviced. All the employees here are very friendly and the service is always fast. Along with exce More

by Ncorrente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeannette Ramirez , Bill rich and nick Corrente

Dec 13, 2018

Atlantic Toyota responded

Hello, Thank you for giving us a 5-star review! We are happy to hear that you always choose us to service your vehicles. We strive to consistently provide fast, friendly, and quality service and look forward to the next time we can again provide that top-notch service to you. Come back and see us soon!

August 14, 2018

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Employee Rating

Brand new 2018 corolla!!! hanks Jeannet for helping me out with tire pressure light, she got me in without an appointment and got me in and out within the hour. Peter Carey is More

by Jennyc781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Abdi, Jeannette Ramirez , Ken Hodgson, Anthony Nash

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