Phi Phi Hoang | Page 2

Dan Sicari is a terrible salesman and Kelly Nissan is a joke. Only care about you when your buying the car and then all customer service goes out the window. My wife and I bought a used Ford Eco Sport an joke. Only care about you when your buying the car and then all customer service goes out the window. My wife and I bought a used Ford Eco Sport and now were having issues and were unable to get any assistance. Worked with Dan who said he could secure us a rental and have the issue serviced at a Ford service place yet he never followed through. Spoke to the General Manager Stephen Vitale who also acted like he was going to do something but never did. STAY AWAY!! More

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I like the dealer I like the the advisors and they make us happy with the service Explain to us everything going with the car us happy with the service Explain to us everything going with the car More

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Phi Phi is the best and take care of everything about car so well, also recommend the additional services about car which actually need it on the spot. so well, also recommend the additional services about car which actually need it on the spot. More

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Excellent for car service, great staffs Excellent for car service great staffs Excellent, excellent excellent car service great staffs Excellent, excellent excellent More

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There are closer dealerships to my house but I choose Kelly because of the superior service they give: Thank you Phi Phi Hoang ! ! Kelly because of the superior service they give: Thank you Phi Phi Hoang ! ! More

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Always enjoy bringing my car to Kelly Nissan for service. They are fair with their pricing, communicative about any issues, and always attentive in their service. Phi and Bill were great to work with during They are fair with their pricing, communicative about any issues, and always attentive in their service. Phi and Bill were great to work with during my last visit. They ensured I received the best service and that my car was taken care of. More

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This has been a 5 star dealership for me for the last 2 years. Now I am just sad and angry. My USB ports and CarPlay were acting up over the last weekend so I call first thing Monday morning to get it chec years. Now I am just sad and angry. My USB ports and CarPlay were acting up over the last weekend so I call first thing Monday morning to get it checked. Service center was open but no one answered the phones and I kept bouncing back to reception. She finally suggested I leave my number and they would call me. They never called. I gave them over 3 hours and called and they said they’d been swamped that morning and couldn’t take my car for 5 more days. I said that was unacceptable and was put on hold for about 10 minutes and I had to hang up. Called later and was told begrudgingly that I could drop the car and they would run diagnostics the next morning. Service called me in the next day and said the car was fine and could I come and explain to them what my problem was. Scrounging up another person to drive me there just to have them pull my car in and get me to start the car and plug my phone in. Guess what?!? Nothing worked. So apologetic, but no diagnostics had been run. They said they’d call with an update. 7 hours later i call back and was told the guy who was working on it had left for the day. So much for getting that promised update. Now it’s the 3rd day they’ve had my car and still no clue. Wires? Entertainment system? Still have to run the diagnostics. IF they can get parts they are looking at at least 2 days work. Told them I needed a loaner. My daughter flies in tomorrow and we will be doing a lot of traveling. It’s a 2019 Altima with 6500 (!!) miles on it. It’s been 2 very long years since I could see her. So I ask for a loaner. Why in the world do they advertise loaners when they don’t have them?? I was told they might have one by the 28th! Someone please tell me how that helps me? So I repeated the request for a fully functioning automobile while my daughter is here. He was going to talk to the manager and call me back. That was about 2:00, it’s now 10 PM. Communication issues??? I can’t wait to see what tomorrow brings! I just don’t understand what is going so wrong. Nothing this ridiculous has ever happened before. Update on 8/27. No word on my car this week. Met with Alan, Service Manager, on Monday, Aug 23rd. Very thankful to have a loaner vehicle from them. At this point it appears to be a 2019 Altima problem rather than an actual problem with this particular Nissan repair center. I hope to know soon More

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They explain everything they .do not di extra work if not necessary. very friendly. understanding.go back again. little long but understanding. Thanks again bye not necessary. very friendly. understanding.go back again. little long but understanding. Thanks again bye More

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Nothing but trouble with Kelly and Nissan. My car was in for a water problem. Car was hit in parking lot. Returned with greasy footprints. for a water problem. Car was hit in parking lot. Returned with greasy footprints. More

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Had my first oil change and review. Excellent service from PhiPhi. Most helpful! Only took about 40 minutes. The waiting room was very clean and all the staff most friendly. from PhiPhi. Most helpful! Only took about 40 minutes. The waiting room was very clean and all the staff most friendly. More

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