"Exceptional Service and comittment to the client"
Chuck Church and Jim Donohue of Lou Fusz Toyota are two outstanding, exemplary employees for both Toyota and the Fusz Family of dealerships. Complete comittment to the entire transaction from customer service, delivery of the vehicle, follow up and an outstanding service dept.lead by Stephanie Watkins. Everyone in the dealership is very friendly, the facility is clean and welcoming, with a huge selection of vehicles on the lot. Philip Fusz runs a great dealership here. He pays incredible attention to every detail, ensuring that there are only satisfied customers, returning to his dealership for countless reasons. Price is one thing but to have the complete package from the sales team, to the delivery and closing of the transaction, to an awesome service dept. is rarely found. Toyota makes a fabulous product and this group does an outstanding job of representing the product.
"Perfect Car-Buying Experience"
Quick, easy, no hassle, no pressure, friendly people, car-buying experience. Great prices for great value vehicles. Also gave a very reasonable value for trade-in Vehicle.
Everyone was helpful. I have purchased or leased several cars from this dealership and I have also had a great experience getting the car serviced there.
"Outstanding sales staff and fantastic service"
I have bought multiple cars over 20 years, all from the Lou Fuzs Group.
I have Jim Donohue to thank for putting me in my first 4Runner 7 years ago and a second one 4Runner today.
I hammer my cars but the 4Runners hold up like a champ.
Also I get excellent and courteous service from their service department.
First rate all around.
Jim 'Bones' Donohue was extremely helpful as we picked out our new car. We had our 10 month old in tow the entire time and he was so understanding and helpful. We really enjoyed Lou Fusz and will definitely be buying from them again in the future.
"Unbelievable service "
- Mike Harrison
Everyone I dealt with on my purchase of a 2017 Tundra went above and beyond what I was expecting. I myself own a local service company and know the importance of great customer relationships. That's what I feel I now have with Lou Fusz Toyota, a great relationship. From "Bones" Donohue my salesman, Nathan Pitchford the general sales manager and Bob in finance I always felt like they had my best interest in mind, and they managed to make me feel like I was the only customer on the floor, tho it was quite busy that day. I am so happy I chose Lou Fusz Toyota!!
Very satisfied customer
"Sls Mgr and Genl Mgr"
Nathan is an outstanding sales manager. Working with him twice in 2017 as well as talking with Phil (Fusz) was easy. Nathan is honest, forthright and trustworthy. I won't be back anytime (we hope) because I enjoy my new Camry SE. Best of luck to all the sales staff, Phil and Nathan.
"Worst service from lou fusz , manchester branch"
The after sale car service from lou fusz will be disappointing and treatment from them will stun you because you will real face of lou fusz after you buy car from them.
"Great car even better service"
I Finally found a 4Runner that was almost everything I wanted it to be. However, this one didn't have a sunroof or leather. After talking with my salesman I was told I could add leather and a sunroof even though it was a used car. Now I'm all in and negotiating for the 4Runner adding heated leather and a moonroof.. After striking a good deal I left a more than satisified customer! The day came about a week later when it was time to bring it in for the leather/heated seats/moonroof installation. To my surprise it was only a few days later when it was completed. This is where things got tricky. There were multiple issues with my new interior, sunroof button locations, broken plastic and heated seat buttons drilled into the front seats plastic molding.
So needless to say I was upset and I immediately took the car back. After talking with my sales group and being assigned Jimmy to take on my project personally Jimmy and I went through each part that Needed attention and then he was off to fix it. Long story short they exceeded my expectations and the final car is unbeleivable!!! Everything was fixed and I was compensated for my time. Worth its "wait" in gold!!
"Scott Christensen was a fantastic help."
Lou Fusz Toyota has always been wonderful - great service and good advice. Scott Christensen, sales, was very helpful as I worked thru my purchase decision. I am extremely happy with my new Toyota Highlander hybrid. Hope it serves me as well as my 10 yr old Camry.